Alienware m14x r2 problems again....

Question

i get a pluged in not charging i tried everything listed here, http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?c=us&l=en&s=dhs&docid=511985

no damage on the charger

running a12

bios does say laptop is running normaly and its a 150 watt

i did a power drain, didnt work, so i left the battery unplugged for half hour, then it charged to 65%

and it passed the alien autopsy

i called in and got jesse, no help around in circles

then Prasad, he just hung up on me

the laptop is 7 months old, so it should be warranty but im getting no help

DELL-Shrikanth G · Answer

Hi Eric548,

I appreciate your technical expertise. You have already tried all the basic steps for this issue. However could you please tell me the light status on the adapter? Also when you connect the ac adapter to the laptop does the light on the adapter flicker or turn off? Please private message me the system service tag. To send a private message, click on my user name and select send a Private Message.

Erik548 · Answer

Oh, I also run Ubuntu and it won't charge in that so its most likely hardware not software, and I also got a m11x r2 and they both use the vt6t8 (I'm half asleep so it could be the wrong code, but I'm too tired to get up) battery, I could throw that in and test if u want, but I didn't b/c I didn't know if it would void the warranty.

Erik548 · Answer

Its a soild blue, no flickering or anything.

DELL-Munawar P · Answer

Hi Erik548,

We apologize for the delayed response, as DELL-Shrikanth G is on a long leave and in the meanwhile you can send me the Service tag of your computer on a private message. To send a private message, click on my user name and select send a Private Message. You can also try swapping the battery with your Alienware M11x R2 computer and check if that works fine and it will not void the warranty. The latest version of BIOS version A13 is available, please update the BIOS and restart the computer and check if this fixes the issue.

Please click on the below mentioned link to download the latest BIOS.
http://dell.to/1dFtXxL

Type in the Service tag and click on Drivers and downloads and select using the operating system and install the drivers under BIOS.

Note: To update the BIOS the battery should be charged a minimum of 40%.

Reply us with your findings.

Locked Topics – Alienware General

Alienware m14x r2 problems again....

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