Alienware m14xR1 Nvidia Optimus problem

Hello all.

Last week i purchased and recieved an AW m14x specs as follows

Genuine Windows® 7 Home Premium, 64bit, English
Intel® Core™ i7 2630QM 2.0GHz (2.9GHz w/Turbo Boost, 6MB Cache)
6GB DDR3 at 1600MHz
3.0GB DDR3 NVIDIA® GeForce® GT 555M using NVIDIA Optimus™ technology
500GB 7200RPM SATA 3Gb/s
14.0" High Def+ (900p/1600x900) with WLED backlight

http://i171.photobucket.com/albums/u308/b3nje909/6e022dd9.jpg

http://i171.photobucket.com/albums/u308/b3nje909/54c08073.jpg

(all photos from my iphone, screen captures dont always seem to work)

after I got it, I installed various games and hoped to see what this machine could do. After coming from a Toshiba i3 with no graphics card, I was surprised to see that Starcarft II recommended I run the game in "low" settings.. I went to "can i run this" and tried a few games and noticed that the results were also poor. The site could not detect my graphics card.

I asked a mate and he said to DL a benchmark test, I did and was only averaging 15 fps. his 2 year old pc was hitting 55 fps. So something was wrong.

I called tech support, and got them to play around with it. we had issues updating the driver from the Dell website (there is nothing there to dl, he took a note of this), went to Nvidia site and downloaded from there, it said it wasnt compatiable with my driver.

We also ran a few test with the Nvidia 3D settings, by adding programs to its program settings.

http://i171.photobucket.com/albums/u308/b3nje909/65de09a4.jpg

but still, when I started games it wouldnt recongise the nvidia graphics cards. the tech guy offered a full refund, but asked if I'd wait and see what the Dell engineers could come up with and would call me back on monday (am waiting today for a phonecall).

http://i171.photobucket.com/albums/u308/b3nje909/a4994b6c.jpg

he also altered a few settings, but after the phonecall, I tried benchamrk again and now found it runs WORSE! 3fps!!!!

http://3dmark.com/3dmv/3396733;jsessionid=154cixb8gwipn?show_ads=true&page=%2F3dmv%2F3396733%3Fkey%3D0dabDc6eaPq2aNdneUQ5WRqn63RjSN

(I am not sure if u can see that, but that is my results)

I went to google for answers, and found links to a youtube clip, I tried this and found I could update the driver successfully through this guys advice.

http://www.youtube.com/watch?v=AzMotq5Yj4A

you can see my comments on the comments section. I again tried benchmark and the results are the same,

I am running out of ideas and patience. my $2000 laptop is not doing what it says it can do!!! Hopefully some one on here has had the same issue, or has advice or something to make optimus work properly!

here is all my benchmark results if the above link didnt work I used to be in the 5th coloum (6700+) when I first ran it

http://i171.photobucket.com/albums/u308/b3nje909/3a393c32.jpg

http://i171.photobucket.com/albums/u308/b3nje909/446bc168.jpg

http://i171.photobucket.com/albums/u308/b3nje909/44a53ab6.jpg