Alienware m17x R3 - Win 10 upgrade

and so ??? my pc has only 4 years and I have never been able to update my OS because Dell does not offer monitoring of pilot! I missed windows 8, windows 10 I will miss! € 2,300 for! you lose a customer forever!

@TheJymboh

I feel with you - 4 years is nothing for a top notch product.

This is why Dell Alienware is supposed to be a top notch product!

By giving top quality service to the customers - Dell will lead the marked...

Not leaving them behind this way - It's a wrong path in my opinion.

Every product has a life-cycle - However an Alienware is a piece of art - an high end product!

Zippo lighters comes with a life time warranty for your consideration.

Will you test the M17x series for Windows 10 in near future? I bought my M17x in 2012 and for the price I paid for it I expect longtime support. It's only been 3 years and you don't care about these series anymore?? THAT'S UNACCEPTABLE DELL!!!

Dell turned a deaf ear, and ignores its customers ... as to the release of Windows 8, I am very disappointed ...

As I wrote - Even Zippo lighters comes with at life time warranty!

An Alienware from Dell is supposed to be a top notch quality product.

Dell - You should reconsider how you treat your loyal paying customers.

It is not acceptable. Dell should be ready with drivers for all high end products any time!

What kind of customer support is actually offered Dell?

My apologies but I can only relate to you the Dell policy.

Alienware laptops that do not have Windows 10 support or drivers =
Alienware M11x-R1 (2010)
Alienware M11x-R2 (2010)
Alienware M11x-R3 (2011)
Alienware M14x-R1 (2011)
Alienware M14x-R2 (2012)
Alienware M15x-R1 (2011)
Alienware M17x-R1 (2009)
Alienware M17x-R2 (2010)
Alienware M17x-R3 (2011)
Alienware M17x-R4 (2012)
Alienware M18x-R1 (2011)
Alienware M18x-R2 (2012)

Alienware laptops that do have Windows 10 support or drivers =
Alienware 13-R1 (2014)
Alienware 14-R1 (2013)
Alienware 15-R1 (2015)
Alienware 17-R1 (2013)
Alienware 17-R2 (2015)
Alienware 18-R1 (2013)

Works great for me on the M17x R4, just needed to uninstall Cisco VPN and all other VPN software prior to updating to Windows 10.  No issues so far.

androidmj2,

Awesome! Thanks for posting this.

I completely agree !

I dreamed of owning an Alienware since my teens! I thought it was the pc of excellence, elite, with this type of product, it would cross the years without incident. I never imagined that the customer support of such a prestigious brand can be as bad ...

I'm just asking a support order to update a computer at € 2,300, 4 years old. unknown to me, simply.

I saved a long time to offer my m17x r3. I was so happy and moved unpacking this powerhouse ...

But since the release of Windows 8 (and lack Dell Support), I'm just sick of this brand that made me dream so much.

Dell has never been good about supporting products more than 2 years old. They're not even very good at supporting new products. The software that's supposed to detect what you need is wrong more often than it is right. The program (I forget what it's called) that runs occasionally to tell you about new software has never done more than display a black screen -- it didn't even work when the computer was right out of the box. Apple has historically been much better at supporting legacy hardware, but Dell competes with other PC manufacturers, not Apple.

I'm not saying I disagree with you, though. They should support their products for at least five years after purchase, including through operating systems upgrades.

Oh, and I'm not saying that I'm not grateful, Dell, that you say you will support me in upgrading my 1.5 year old Alienware 17 R1 (mid-2013).

Same for me, was so happy when I bought it.

After the last years and the worst Driver Support I have EVER experienced I wouldn´t  recommend anyone buying a Dell product.

Now I have to stay on Win7 as the upgrade isn´t supported...or just buy a new one (for sure NO AW or Dell).

A VERY disappointed customer

Oh and for those that cant get the upgrade to start do this....

Run regedit.

1.Locate the registry key: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade]

2.It should exist, but if not, create it.

3.Inside the OSUpgrade key create a new DWORD (32-bit) Value with Name = "AllowOSUpgrade” (without the quotes),
 and set the Value = 0x00000001.

Now close regedit and reboot the machine. After you get back into windows go to windows update and it will
start downloading and installing windows 10.

Enjoy your new operating system :)

I have a m17x R3 and windows 10 installed fine and everything works perfectly. Plays games GREAT.

I do recommend going into the windows update section and setting the windows update to only share with local computers. Microsoft is pulling a very shady fast one by running a bit torrent type file sharing thing in the background of windows 10 and feeding updates from customers machines to other people on the interent. This totally ruins gaming of course since your machines feeding updates at your expense for microsoft. Bogus to say the least.

Anyway back to upgrading. Like I said required nothing to be done to the machine. Just worked. Windows 10 went and got new drivers etc for everything on its own. On my aurora r4 desktop I had to install a newer command center software to control the fans right after upgrading. But my m17x R3 just worked fine with nothing done on my end.

I have the 3d screen and the dedicated nvidia graphics card in my m17x r3. For those with the intel/amd hybrid I would go into the bios and set it to run on amd card only. That means of course you want get the battery power savings of the intel but at least you will be able to play games all the time :)