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brothermonke

5 Posts

29375

December 20th, 2013 03:00

Alienware m17x r4 - 5mins in, black screen

G'day, 

I have an Alienware M17x r4.. and within a few minutes of either idling or when i open games or anything else my computer gets black screen.

Where do i go find a service center when i'm not in the country of original purchase (plus, the country i'm stationed in isn't listed in the dell's support area)

Any solutions.. plus, i'm out of warranty and willing to pay for service. 

The annoying thing is.. its almost the seasonal holiday, so i can't get anything done.. 

DELL-Senthil S

4 Operator

 • 

2.5K Posts

December 20th, 2013 04:00

Hi brothermonke,

Please check if the issue occurs in BIOS page, follow the steps below.

Shutdown the computer, tap F2 during the startup to access the BIOS page, wait for some time in BIOS page and check if the issue persists.

Also connect an external monitor and check if the issue persists.

brothermonke

5 Posts

December 20th, 2013 08:00

Gday, 

I've done as u requested, in the BIOS page, nothing there.. still can see the screen. 

The external monitor will try when i get one. 

Everything is fine sometimes.. when i log in to my laptop.. but.. sometimes,just as i finish typing my pswd into the laptop, the screen goes all black.. and the comp restarts. Then i get an error msg saying something went wrong with your gfx drivers.. i've updated them. but still get the Black Screen of Death.. (bsod).

DELL-Kiran K

2K Posts

December 21st, 2013 12:00

Hi brothermonke,

I am answering on behalf of Senthil as he is on long leave. Request you to try following the below steps which might help:

(1)   Restart the computer.

(2)   Keep tapping F8 key at the Dell logo.

(3)   Advanced Boot option screen appears, scroll down to Enable low-screen resolution.

(4)   Check if the same issue happens.

(5)   You many also run a hardware diagnostics using the below link:

http://dell.to/1cueH4O

Make a note of the error codes that appear (if any). Do reply with your answers.

brothermonke

5 Posts

December 22nd, 2013 11:00

currently, i'm still unable getting a re-occurrence of the BSOD situation. 

The Diagnostics utilised didn't show any errors. 

brothermonke

5 Posts

December 23rd, 2013 01:00

20mins after the diagnostics utilised, i started playing Just Cause 2.. and sure enough.. 10mins into the game.. i get BSOD .. .. then upon relogging comp it says.. something was detected with the graphics card had caused an error. grrr.. 

DELL-Kiran K

2K Posts

December 23rd, 2013 07:00

Hi Brothermonke,

You may use the below link and update video drivers:

http://dell.to/1chyx3t

Select right operating system and download video drivers depending upon the type of card you have.

Check if the same issue happens if yes then let me know the operating system version as the computer may have to be taken back to factory state.

brothermonke

5 Posts

December 23rd, 2013 10:00

AlienAutopsy Log File
Tuesday, 24 December 2013 1:35:49 AM
Overall Test Result: Passed
 
SAMSUNG SSD PM830 mSATA 32GB
Vendor: Samsung
Model Number: SAMSUNG SSD PM830 mSATA 32GB
Serial Number: S0XLNSAC652758
Firmware Revision: CXM12D1Q
Size: 29.8 GB
Rotation Rate: Non-rotating media
Physical Sector Size: 512 B
Logical Sector Size: 512 B
Logical Sector Count: 62533296
Supported Standards: ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Specification Version: ATA8-ACS rev 4c
SMART Status Test
Test Started 24/12/2013 1:20:12 AM
Test Finished: Passed 24/12/2013 1:20:13 AM
SMART Thresholds Test
Test Started 24/12/2013 1:20:13 AM
Test Finished: Passed 24/12/2013 1:20:14 AM
WDC WD10JPVX-75JC3T0
Vendor: Western Digital
Model Number: WDC WD10JPVX-75JC3T0
Serial Number: WXS1E23WAEF9
Firmware Revision: 01.01A01
Size: 931.5 GB
Rotation Rate: 5400 RPM
Cache Size: 8 MB
Temperature: 41 C
Physical Sector Size: 4 KB
Logical Sector Size: 512 B
Logical Sector Count: 1953525168
Supported Standards: ACS-2, ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
New Volume - C:
Volume Serial Number: 9E62-8668
File System: NTFS
Volume Capacity: 931.41 GB
Volume Free Space: 386.41 GB
Volume Used Space: 545.00 GB
SMART Status Test
Test Started 24/12/2013 1:20:14 AM
Test Finished: Passed 24/12/2013 1:20:15 AM
SMART Thresholds Test
Test Started 24/12/2013 1:20:15 AM
Test Finished: Passed 24/12/2013 1:20:16 AM
Targeted Read Test
Test Started 24/12/2013 1:20:16 AM
Test Finished: Passed 24/12/2013 1:20:18 AM
Random Seek Test
Test Started 24/12/2013 1:20:18 AM
Test Finished: Passed 24/12/2013 1:21:18 AM
Funnel Seek Test
Test Started 24/12/2013 1:21:18 AM
Test Finished: Passed 24/12/2013 1:22:47 AM
SMART Short Self Test
Test Started 24/12/2013 1:22:47 AM
Test Finished: Passed 24/12/2013 1:24:49 AM
Linear Read Test
Test Started 24/12/2013 1:24:49 AM
Test Finished: Passed 24/12/2013 1:24:53 AM
Linear Read Test - 2
Test Started 24/12/2013 1:24:53 AM
Test Finished: Passed 24/12/2013 1:25:00 AM
HL-DT-ST DVDRWBD CA40N
Vendor: Hitachi-LG Data Storage
Model Number: HL-DT-ST DVDRW/BDROM CA40N
Drive Serial Number: KVHC8AI3315
Firmware Revision: A102
Firmware Date: 6/8/2012
Supported Standards: ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Drive Letter: D
Readable Media: CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL, BD-ROM, BD-R, BD-RE
Writable Media: CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Write Strategy: TAO, SAO, RAW
DRAM Test
Test Started 24/12/2013 1:25:00 AM
Test Finished: Passed 24/12/2013 1:25:06 AM
Flash ROM Test
Test Started 24/12/2013 1:25:07 AM
Test Finished: Passed 24/12/2013 1:25:09 AM
Main IC Test
Test Started 24/12/2013 1:25:09 AM
Test Finished: Passed 24/12/2013 1:25:10 AM
CMOS
Divider Time Base: 32.77 kHz
Periodic Interrupt Rate: 976 MICROSECONDS
Checksum Test
Test Started 24/12/2013 1:25:10 AM
Test Finished: Passed 24/12/2013 1:25:11 AM
Pattern Test
Test Started 24/12/2013 1:25:11 AM
Test Finished: Passed 24/12/2013 1:25:12 AM
Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz (CPU:0)
Name: Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz
Cores: 4
Threads: 8
Signature: 306A9h
Technology: 22 nm
Performance
Max Qualified Speed: 2.70 GHz
Max Turbo Boost Speed: 3.69 GHz
Current Speed: 3.49 GHz
Multiplier: x 35.0 (12 - 27)
Max Turbo Boost Ratio: x 37
Bus Speed: 99.78 MHz
Features: MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, XD, VMX, IDA
Cache Summary
L1 Instruction Cache: 4 x 32.00 kB
L1 Data Cache: 4 x 32.00 kB
L2 Cache: 4 x 256.00 kB
L3 Cache: 6.00 MB
Core : 0
Temperature: 50 C
Threads: 2
Core : 1
Temperature: 51 C
Threads: 2
Core : 2
Temperature: 56 C
Threads: 2
Core : 3
Temperature: 52 C
Threads: 2
Register Test
Test Started 24/12/2013 1:25:12 AM
Test Finished: Passed 24/12/2013 1:25:13 AM
Level 2 Cache Test
Test Started 24/12/2013 1:25:13 AM
Test Finished: Passed 24/12/2013 1:25:18 AM
Math Register Test
Test Started 24/12/2013 1:25:18 AM
Test Finished: Passed 24/12/2013 1:25:18 AM
MMX Test
Test Started 24/12/2013 1:25:18 AM
Test Finished: Passed 24/12/2013 1:25:18 AM
SSE Test
Test Started 24/12/2013 1:25:18 AM
Test Finished: Passed 24/12/2013 1:25:19 AM
SSE2 Test
Test Started 24/12/2013 1:25:19 AM
Test Finished: Passed 24/12/2013 1:25:19 AM
SSE3 Test
Test Started 24/12/2013 1:25:19 AM
Test Finished: Passed 24/12/2013 1:25:19 AM
SSSE3 Test
Test Started 24/12/2013 1:25:19 AM
Test Finished: Passed 24/12/2013 1:25:19 AM
SSE4.1 Test
Test Started 24/12/2013 1:25:20 AM
Test Finished: Passed 24/12/2013 1:25:20 AM
SSE4.2 Test
Test Started 24/12/2013 1:25:20 AM
Test Finished: Passed 24/12/2013 1:25:20 AM
Prime Number Generation Test
Test Started 24/12/2013 1:25:20 AM
Test Finished: Passed 24/12/2013 1:25:21 AM
Floating Point Unit Test
Test Started 24/12/2013 1:25:21 AM
Test Finished: Passed 24/12/2013 1:25:22 AM
System Memory
Total Physical Memory: 32.00 GB
Maximum Supported Memory: 32.00 GB
8192 MB DDR3 (1600 MHz)
Source: SMBIOS
Memory Size: 8.00 GB
Memory Type: DDR3 (1600 MHz)
Memory Manufacturer: Samsung
Memory Part Number: M471B1G73BH0-CK0
Memory Serial Number: 979309F4
8192 MB DDR3 (1600 MHz)
Source: SMBIOS
Memory Size: 8.00 GB
Memory Type: DDR3 (1600 MHz)
Memory Manufacturer: Samsung
Memory Part Number: M471B1G73BH0-CK0
Memory Serial Number: 979309F5
8192 MB DDR3 (1600 MHz)
Source: SMBIOS
Memory Size: 8.00 GB
Memory Type: DDR3 (1600 MHz)
Memory Manufacturer: Samsung
Memory Part Number: M471B1G73BH0-CK0
Memory Serial Number: 979309F7
8192 MB DDR3 (1600 MHz)
Source: SMBIOS
Memory Size: 8.00 GB
Memory Type: DDR3 (1600 MHz)
Memory Manufacturer: Samsung
Memory Part Number: M471B1G73BH0-CK0
Memory Serial Number: 979309F1
Advanced Pattern Test
Test Started 24/12/2013 1:25:23 AM
Test Finished: Passed 24/12/2013 1:28:46 AM
Windows Memory Test
Test Started 24/12/2013 1:28:46 AM
Informative Message: No memory diagnostic results were found in the event log. 24/12/2013 1:28:46 AM
Test Finished: Passed 24/12/2013 1:28:46 AM
Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151
Vendor Name: Intel Corporation
Interface: PCI Express x16
PCI Express Status Test
Test Started 24/12/2013 1:28:46 AM
Test Finished: Passed 24/12/2013 1:28:47 AM
High Definition Audio Controller
Vendor Name: Intel Corporation
Interface: PCI Express
PCI Express Status Test
Test Started 24/12/2013 1:28:47 AM
Test Finished: Passed 24/12/2013 1:28:47 AM
Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Vendor Name: Intel Corporation
Interface: PCI Express x1
PCI Express Status Test
Test Started 24/12/2013 1:28:47 AM
Test Finished: Passed 24/12/2013 1:28:48 AM
Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 3 - 1E14
Vendor Name: Intel Corporation
Interface: PCI Express x1
PCI Express Status Test
Test Started 24/12/2013 1:28:48 AM
Test Finished: Passed 24/12/2013 1:28:48 AM
Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 4 - 1E16
Vendor Name: Intel Corporation
Interface: PCI Express x1
PCI Express Status Test
Test Started 24/12/2013 1:28:48 AM
Test Finished: Passed 24/12/2013 1:28:48 AM
NVIDIA GeForce GTX 675M
Vendor Name: NVIDIA Corporation
Interface: PCI Express x16
Negotiated Link 2" align="right">
Video Card Chip Type: GeForce GTX 675M
Video Card Memory: 2.00 GB
Video Card BIOS: Version 70.24.43.0.d
Driver Provider: NVIDIA
Driver Version: 9.18.13.3182, 11-11-2013
GPU : 0
Temperature: 40 C
PCI Express Status Test
Test Started 24/12/2013 1:28:48 AM
Test Finished: Passed 24/12/2013 1:28:49 AM
Primary Surface Test
Test Started 24/12/2013 1:28:55 AM
Test Finished: Passed 24/12/2013 1:28:58 AM
Video Memory Test
Test Started 24/12/2013 1:28:58 AM
Test Finished: Passed 24/12/2013 1:31:22 AM
High Definition Audio Controller
Vendor Name: NVIDIA Corporation
Interface: PCI Express x16
PCI Express Status Test
Test Started 24/12/2013 1:28:49 AM
Test Finished: Passed 24/12/2013 1:28:49 AM
Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Vendor Name: Atheros Communications Inc.
Serial Number: FF-71-AB-B5-D4-BE-D9-FF
Interface: PCI Express x1
MAC Address: d4:be:d9:71:ab:b5
Adapter Connected: Yes
Current Speed: 1.00 Gbps
IP Address: 192.168.0.11
IP Mask: 255.255.255.0
Gateway IP Address: 192.168.0.1
DHCP Server: 192.168.0.1
Adapter DHCP Enabled: Yes
Driver Provider: Atheros
Driver Version: 2.0.8.8, 9-19-2011
PCI Express Status Test
Test Started 24/12/2013 1:28:49 AM
Test Finished: Passed 24/12/2013 1:28:49 AM
Intel(R) Centrino(R) Wireless-N 2230
Vendor Name: Intel Corporation
Serial Number: 84-A6-C8-58-9A-C1
Interface: PCI Express x1
MAC Address: 84:a6:c8:58:9a:c1
Adapter Connected: No
IP Address: 0.0.0.0
IP Mask: 0.0.0.0
Gateway IP Address: 0.0.0.0
Adapter DHCP Enabled: Yes
Driver Provider: Intel
Driver Version: 15.1.0.18, 2-20-2012
PCI Express Status Test
Test Started 24/12/2013 1:28:50 AM
Test Finished: Passed 24/12/2013 1:28:50 AM
PCI Device
Vendor Name: Realtek Semiconductor Co., Ltd.
Serial Number: 00-00-00-01-00-4C-E0-00
Interface: PCI Express x1
PCI Express Status Test
Test Started 24/12/2013 1:28:50 AM
Test Finished: Passed 24/12/2013 1:28:50 AM
SDA Standard Compliant SD Host Controller
Vendor Name: Realtek Semiconductor Co., Ltd.
Serial Number: 00-00-00-01-00-4C-E0-00
Interface: PCI Express x1
PCI Express Status Test
Test Started 24/12/2013 1:28:50 AM
Test Finished: Passed 24/12/2013 1:28:50 AM
PCI Subsystem
Configuration Test
Test Started 24/12/2013 1:28:50 AM
Test Finished: Passed 24/12/2013 1:28:51 AM
System Board
Chipset: Intel PCH HM77
Manufacturer: Alienware
Product: M17xR4
RTC Accuracy Test
Test Started 24/12/2013 1:28:51 AM
Test Finished: Passed 24/12/2013 1:28:53 AM
Microsoft ACPI-Compliant Control Method Battery
Battery Name: PABAS0241231
Manufacturer Name: SIMPLO
Type: Li-I - Lithum Ion
Battery Serial Number: 41167
Designed Capacity Percentage: 84
Current Charge Percentage: 100
Current Charge: 78.04 Wh
Full Charged Capacity: 78.04 Wh
Designed Capacity: 93.24 Wh
Voltage: 12.76 V
Battery Life Test
Test Started 24/12/2013 1:28:53 AM
Test Finished: Passed 24/12/2013 1:28:55 AM

System Summary
Product M17xR4
Service Tag 83VSJV1
Express Service Code 176-490-574-21

Operating System
Operating System
Name Microsoft Windows 7 Professional (64-bit)
Service Pack Service Pack 1
Build Number 7601
DirectX Version 11
Windows Directory c:\windows
System Directory c:\windows\system32
Maximum OS Memory 192.00 GB
System Name BROTHERMONKE-AW
User Name brothermonke
Windows Experience Index
Base Score 5.9
Processor Subscore 7.7
Memory (RAM) Subscore 7.7
Graphics (Aero) Subscore 7.5
Gaming Graphics Subscore 7.5
Primary Disk Subscore 5.9
Assessment State Valid Scores
Assessment Date 8/12/2013 1:02:20 AM
Windows Update
Automatic Updates Automatic download and install
Last checked 2013-12-24 01:09:49

Security
Windows Update
Automatic Updates Automatic download and install
Last checked 2013-12-24 01:09:49
Firewall - avast! Antivirus
Product Name avast! Antivirus
Program Enabled Yes
Firewall - Windows Firewall
Windows Firewall Enabled Yes
Virus Scanner - avast! Antivirus
Product Name avast! Antivirus
Program Up To Date Yes
On Access Scanning Enabled Yes

Motherboard
Manufacturer Alienware
Product M17xR4
Chipset Intel PCH HM77
ePPID CNM17xR4129612AQ01A1
BIOS
Vendor Alienware
Release Date 06/29/2012
BIOS Version String A09
ROM Size 5.00 MB
SMBIOS
Version 2.7
ACPI Thermal Zones
TZ00
Current Temperature 27 C
TZ01
Current Temperature 29 C
Intel(R) Mobile Express Chipset SATA RAID Controller
Interface PCI
Location PCI bus 0, device 31, function 2
Type RAID Controller
Class 01h:04h:00h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 282Ah
Revision 04h
Driver Provider Intel
Driver Version 11.0.0.1032, 11-29-2011
Driver c:\windows\system32\drivers\iastor.sys
Universal Serial Bus (USB) Controller
Interface PCI
Location PCI bus 0, device 20, function 0
Type USB xHCI Controller (USB 3.0)
Class 0Ch:03h:30h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1E31h
Revision 04h
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Interface PCI
Location PCI bus 0, device 26, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1E2Dh
Revision 04h
Driver Provider Intel
Driver Version 9.3.0.1011, 8-26-2011
Driver c:\windows\system32\drivers\usbehci.sys
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Interface PCI
Location PCI bus 0, device 29, function 0
Type USB EHCI Controller (USB 2.0)
Class 0Ch:03h:20h
PCI Identification
Vendor Name Intel Corporation
Vendor ID 8086h
Device ID 1E26h
Revision 04h
Driver Provider Intel
Driver Version 9.3.0.1011, 8-26-2011
Driver c:\windows\system32\drivers\usbehci.sys

Processors
Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz (CPU:0)
Name Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz
Cores 4
Threads 8
Signature 306A9h
Family 6h
Model 3Ah
Technology 22 nm
Temperature 51 C
Performance
Max Qualified Speed 2.70 GHz
Max Turbo Boost Speed 3.69 GHz
Current Speed 3.49 GHz
Multiplier x 35.0 (12 - 27)
Max Turbo Boost Ratio x 37
Bus Speed 99.78 MHz
Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, AVX, AES, XD, VMX, IDA
Cache Summary
L1 Instruction Cache 4 x 32.00 kB
L1 Data Cache 4 x 32.00 kB
L2 Cache 4 x 256.00 kB
L3 Cache 6.00 MB
Core : 0
Temperature 50 C
Threads 2
Core : 1
Temperature 51 C
Threads 2
Core : 2
Temperature 56 C
Threads 2
Core : 3
Temperature 52 C
Threads 2
L1 Data Cache
Quantity 4
Level L1
Type Data
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L1 Instruction Cache
Quantity 4
Level L1
Type Instruction
Size 32.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L2 Cache
Quantity 4
Level L2
Type Unified
Size 256.00 kB
Associativity 8-Way Set-Associative
Line Size 64 bytes
L3 Cache
Quantity 1
Level L3
Type Unified
Size 6.00 MB
Associativity 12-Way Set-Associative
Line Size 64 bytes

Memory
System Memory
Total Physical Memory 32.00 GB
Maximum Supported Memory 32.00 GB
Page Files
Total Size 31.95 GB
Recommended Total Size 47.93 GB
Page File c:\pagefile.sys
Location c:\pagefile.sys
Size 31.95 GB
8192 MB DDR3 (1600 MHz)
Source SMBIOS
Memory Size 8.00 GB
Memory Type DDR3 (1600 MHz)
Memory Manufacturer Samsung
Memory Part Number M471B1G73BH0-CK0
Memory Serial Number 979309F4
8192 MB DDR3 (1600 MHz)
Source SMBIOS
Memory Size 8.00 GB
Memory Type DDR3 (1600 MHz)
Memory Manufacturer Samsung
Memory Part Number M471B1G73BH0-CK0
Memory Serial Number 979309F5
8192 MB DDR3 (1600 MHz)
Source SMBIOS
Memory Size 8.00 GB
Memory Type DDR3 (1600 MHz)
Memory Manufacturer Samsung
Memory Part Number M471B1G73BH0-CK0
Memory Serial Number 979309F7
8192 MB DDR3 (1600 MHz)
Source SMBIOS
Memory Size 8.00 GB
Memory Type DDR3 (1600 MHz)
Memory Manufacturer Samsung
Memory Part Number M471B1G73BH0-CK0
Memory Serial Number 979309F1

Batteries
Microsoft ACPI-Compliant Control Method Battery
Battery Name PABAS0241231
Manufacturer Name SIMPLO
Type Li-I - Lithum Ion
Battery Serial Number 41167
Designed Capacity Percentage 84
Current Charge Percentage 100
Current Charge 78.04 Wh
Full Charged Capacity 78.04 Wh
Designed Capacity 93.24 Wh
Voltage 12.76 V

Communications
Network Card - Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Vendor Name Atheros Communications Inc.
Serial Number FF-71-AB-B5-D4-BE-D9-FF
Interface PCI Express x1
MAC Address d4:be:d9:71:ab:b5
Adapter Connected Yes
Current Speed 1.00 Gbps
IP Address 192.168.0.11
IP Mask 255.255.255.0
Gateway IP Address 192.168.0.1
DHCP Server 192.168.0.1
Adapter DHCP Enabled Yes
Driver Provider Atheros
Driver Version 2.0.8.8, 9-19-2011
Network Card - Intel(R) Centrino(R) Wireless-N 2230
Vendor Name Intel Corporation
Serial Number 84-A6-C8-58-9A-C1
Interface PCI Express x1
MAC Address 84:a6:c8:58:9a:c1
Adapter Connected No
IP Address 0.0.0.0
IP Mask 0.0.0.0
Gateway IP Address 0.0.0.0
Adapter DHCP Enabled Yes
Driver Provider Intel
Driver Version 15.1.0.18, 2-20-2012

Hard Drives
SAMSUNG SSD PM830 mSATA 32GB
Controller PCI:0:31:2
Port 2
Vendor Samsung
Model Number SAMSUNG SSD PM830 mSATA 32GB
Serial Number S0XLNSAC652758
Firmware Revision CXM12D1Q
Size 29.8 GB
Marketed Size 32 GB
Sector Information
Physical Sector Size 512 B
Logical Sector Size 512 B
Logical Sector Count 62533296
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Negotiated Signaling Speed 3.0 Gbps
Rotation Rate Non-rotating media
SMART Attributes
Power Cycles 651
Power On Hours 4340
Offline Scan Uncorrectable Errors 0
Ultra DMA CRC Errors 0
Security Information
Status User password not set, Security is unlocked
Master Password Capability High Security
Erase Time 6 minutes
Excessive Password Attempts No
WDC WD10JPVX-75JC3T0
Vendor Western Digital
Model Number WDC WD10JPVX-75JC3T0
Serial Number WXS1E23WAEF9
Firmware Revision 01.01A01
Size 931.5 GB
Marketed Size 1 TB
Cache Size 8 MB
Sector Information
Physical Sector Size 4 KB
Logical Sector Size 512 B
Logical Sector Count 1953525168
Supported Standards ACS-2, ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Negotiated Signaling Speed 6.0 Gbps
Rotation Rate 5400 RPM
Temperature Information
Temperature 41 C
Minimum Temperature (Power Cycle) 25 C
Maximum Temperature (Power Cycle) 41 C
Minimum Temperature (Lifetime) 0 C
Maximum Temperature (Lifetime) 76 C
Maximum Recommended 60 C
Maximum Temperature Limit 85 C
Minimum Recommended 0 C
Minimum Temperature Limit -41 C
SMART Attributes
Power Cycles 293
Power On Hours 1954
Load Cycle Count 27798
Reallocations 0
Pending Reallocation Count 1
Offline Scan Uncorrectable Errors 0
Calibration Retries 0
Ultra DMA CRC Errors 0
Start Stop Count 313
Security Information
Status User password not set, Security is unlocked
Master Password Capability High Security
Erase Time 176 minutes
Excessive Password Attempts No
New Volume - C:
Volume Serial Number 9E62-8668
File System NTFS
Volume Capacity 931.41 GB
Volume Free Space 386.41 GB
Volume Used Space 545.00 GB

Optical Drives
MagicISO Virtual DVD-ROM0000
Model Number MagicISOVirtual DVD-ROM
Firmware Revision 1.0A
Drive Letter E
Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD+R, DVD+RW
HL-DT-ST DVDRWBD CA40N
Vendor Hitachi-LG Data Storage
Model Number HL-DT-ST DVDRW/BDROM CA40N
Drive Serial Number KVHC8AI3315
Firmware Revision A102
Firmware Date 6/8/2012
Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5
Drive Letter D
Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL, BD-ROM, BD-R, BD-RE
Writable Media CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL
Write Strategy TAO, SAO, RAW

Video
Video Card - NVIDIA GeForce GTX 675M
Vendor Name NVIDIA Corporation
Interface PCI Express x16
Negotiated Link Width x16
Video Card Chip Type GeForce GTX 675M
Video Card Memory 2.00 GB
Video Card BIOS Version 70.24.43.0.d
GPU : 0
Temperature 40 C
Driver Provider NVIDIA
Driver Version 9.18.13.3182, 11-11-2013
Display - Generic PnP Monitor
Mode 1920 x 1080 (32-bit) (60 Hz)
Preferred Mode 1920 x 1080 (59 Hz)
Manufacture Date Week 1, Year 2012
Signal Type Digital

Audio
Sound Card - Sound Blaster Recon3Di
Driver Provider CREATIVE
Driver Version 6.0.100.2033, 3-27-2012
Driver c:\windows\system32\drivers\cthda.sys
Sound Card - NVIDIA High Definition Audio
Driver Provider NVIDIA Corporation
Driver Version 1.3.26.4, 10-28-2013
Driver c:\windows\system32\drivers\nvhda64v.sys
Sound Card - NVIDIA High Definition Audio
Driver Provider NVIDIA Corporation
Driver Version 1.3.26.4, 10-28-2013
Driver c:\windows\system32\drivers\nvhda64v.sys
Sound Card - NVIDIA High Definition Audio
Driver Provider NVIDIA Corporation
Driver Version 1.3.26.4, 10-28-2013
Driver c:\windows\system32\drivers\nvhda64v.sys
Sound Card - NVIDIA High Definition Audio
Driver Provider NVIDIA Corporation
Driver Version 1.3.26.4, 10-28-2013
Driver c:\windows\system32\drivers\nvhda64v.sys

USB Devices
USB Hub
Device Version 0.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.18251, 6-21-2006
Driver c:\windows\system32\drivers\usbhub.sys
USB Receiver
Manufacturer Logitech
Device Version 18.0.1
USB Version 2.0.0
USB Device Speed USB 1.1 (Full-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.18251, 6-21-2006
Driver c:\windows\system32\drivers\usbccgp.sys
NVIDIA Stereoscopic 3D USB controller
Device Version 3.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider NVIDIA
Driver Version 6.14.13.3182, 11-11-2013
Driver c:\windows\system32\drivers\nvstusb.sys
USB Hub
Device Version 0.0.0
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.18251, 6-21-2006
Driver c:\windows\system32\drivers\usbhub.sys
M17xR3
Manufacturer Alienware Gaming
Serial Number 1.0.5
Device Version 0.0.0
USB Version 1.1.0
USB Device Speed USB 1.1 (Full-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.18199, 6-21-2006
Driver c:\windows\system32\drivers\hidusb.sys
Laptop_Integrated_Webcam_FHD
Manufacturer QCM
Device Version 39.0.3
USB Version 2.0.0
USB Device Speed USB 2.0 (High-speed)
Driver Provider Microsoft
Driver Version 6.1.7601.18251, 6-21-2006
Driver c:\windows\system32\drivers\usbccgp.sys

Input Devices
Keyboard - Standard PS/2 Keyboard
Manufacturer (Standard keyboards)
Driver Provider Microsoft
Driver Version 6.1.7601.17514, 6-21-2006
Driver c:\windows\system32\drivers\i8042prt.sys
Keyboard - HID Keyboard Device
Manufacturer (Standard keyboards)
Driver Provider Microsoft
Driver Version 6.1.7601.17514, 6-21-2006
Driver c:\windows\system32\drivers\kbdhid.sys
Mouse - PS/2 Compatible Mouse
Manufacturer Microsoft
Driver Provider Microsoft
Driver Version 6.1.7600.16385, 6-21-2006
Mouse - HID-compliant mouse
Manufacturer Microsoft
Driver Provider Microsoft
Driver Version 6.1.7600.16385, 6-21-2006

Printers
Send to Microsoft OneNote 15 Driver
Model Send to Microsoft OneNote 15 Driver
Path Send To OneNote 2013
Driver Version 0.3.7601.17514
Driver C:\Windows\system32\spool\DRIVERS\x64\3\mxdwdrv.dll
PDFCreator
Model PDFCreator
Path PDFCreator
Driver Version 0.3.3790.1830
Driver C:\Windows\system32\spool\DRIVERS\x64\3\PSCRIPT5.DLL
Microsoft XPS Document Writer
Model Microsoft XPS Document Writer
Path Microsoft XPS Document Writer
Driver Version 0.3.7601.17514
Driver C:\Windows\system32\spool\DRIVERS\x64\3\mxdwdrv.dll

 

Product Version: 3.4.6422.14

This is taken from the Alien Autopsy program. It shows no immediate errors.. so..

The Gfx drivers all seem to be up to date also. 

DELL-Kiran K

2K Posts

December 24th, 2013 03:00

Hi brothermonke,

There is a possibility that the drivers may get corrupted which may not be detected in the diagnostics. Hence I would still suggest you to download the driver which refreshes it. If this doesn’t work then do reply with the operating system version. I will check and advised on taking the computer back to factory state.

christiancaddel

1 Message

January 2nd, 2014 10:00

Hey I got an M17x-r4 and I found that if I remove one of my RAM Blocks (4 gb) x2 It solved the problem. I have tested if any of the Blocks had any errors and they worked both fine. So I guess there is a problem with the moyherboard. It´s sad that I have spent Money on 8 gb RAM and only gets to use 4 gb. Diddent wanna Waste gameing time on sending it back so I just overclocked my RAM block all that BIOS allowed and if it burns out I got the spare 4 gb block wich just lies in the sockdraw :) ;(.... P.S I have updated my BISO to A12 but still BLUE SCREEN OF DEATH followed by BLACK SCREEN OF DEATH and REBOOT... Alienware come on, Stop letting China build your laptos, we pay for brand and quallaty and this is what we get??? This is my secound Alienware have an m17x-r2 wich also had many bugs... But love the idea that you can upgrade laptops even after 5 years :) thats why I buy this brand Christian Vang DENMARK

fleits

17 Posts

June 10th, 2014 04:00

i have same problem but my black screen comes also in bios :(

Alienware-Naomi

1.8K Posts

June 12th, 2014 10:00

Hi fleits,

I have replied on your new thread here.

fleits

17 Posts

June 12th, 2014 11:00

Hi my model is alienware m17x r4  cpu : i7 363qm 2.4ghz  Gpu is : geforce gtx 675m ram :16gb

my problem is like that when i want to play some games then my screen goes black, and it will restart and sometimes not restarting, then sometimes it will restart and no picture at all only 8 beeps. In better days i can play games about 2 hours then again black screen and restart, this black screen also have been in Bios. Also i have noticed when i unplug my adapter everything seems to work cause then only integrated GPU will work, my only think is that problem is with Geforce gtx 675m gpu.

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