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April 5th, 2015 18:00
Alienware stuck in loop on startup
Hey all, I just ran into a new problem with my Aurora-R3 tower. After powering it on, it brings up the Alienware logo, boots the BIOS, then pauses before loading what appears to be a diagnostics screen where I can either test the memory, test the system, or exit the menu.
If I exit the menu, it just restarts and boots up the same menu. Running either test does nothing either and all tests are passing without issue, but I seem forever locked in this reoccurring cycle.
Anyone have any idea about this?
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Edghasyogaflame
3 Posts
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April 5th, 2015 18:00
Photo didn't attach. Here we go.
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Edghasyogaflame
3 Posts
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April 5th, 2015 18:00
I took a picture of the screen in question.
Cass-Ole
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April 5th, 2015 22:00
From our splash-page > Troubleshooting by model > R3:
Your R3 Knowledge Base page: http://www.dell.com/support/article/us/en/19/429608/EN
Start at Section 5 perhaps > No Boot
Video from Alienware Services / no boot: https://www.youtube.com/user/Alienwareservices/search?query=no+boot
In Bios, maybe ensure your Sata Controller is still set to AHCI
simple forum search for 'aurora no boot': http://en.community.dell.com/search#q=aurora%20no%20boot
I'm off to bed, good luck