Alienware system reset

Question

Hi I need to give my new alienware a fresh start - a driver from an astroimaging camera just doesnt work on the machine and i have tried just about everything i can think of to get it to work. My last option is to just start the PC from fresh and reinstall everything. So I want to reset my alienware machine to factory settings but I want to be very sure it does do exactly that - are all of the drivers and other changes that are made to the registry refreshed/gone. The system restore points i tried and the refresh your pc settings didn't seem to resolve my problem at all Also will i have to reinstall bios a04 as it shipped to me with ao1 (strangely the Inspiron I bought at the same time shipped with the latest bios) Also will i be able to name the PC differently  as well - currently it shows karen_000 and I'd like to get rid of the 000 cheers Karen

DELL-Kiran K · Accepted Answer

Hi Karen,

I will be glad to help you. Updating BIOS is not mandatory for factory reset.

You can change the PC name during factory reset. Refer the below link to do a factory reset:

http://dell.to/16236dj

The registry files and drivers will be changed to as it was in factory state.

You may then use the below link to update drivers (if required):

http://dell.to/1660hkx

Note: Please backup the data before attempting this.

If you have any other questions do reply to the same thread.

KarenWhitt · Answer

Hi Kiran

thanks for the quick reply

can you also tell me

the refresh left a lot of windows.old files

will the restore remove them as well or will it create a whole new set of windows.old directories and files

Also i have removed my data from the laptop do i really need to backup/ copy anything else??

thanks

Karen

DELL-Kiran K · Answer

Hi Karen,

The factory reset takes the computer to back to a stage when you first got the computer. All the files will be deleted during this process (including windows.old directories and files) if they are not backed up.

KarenWhitt · Answer

Hi Kieran that first link doesn't work - I am getting an article not found error any other suggestions please cheers Karen

DELL-Kiran K · Answer

Hi Karen, Due to some technical issue there is a possibility that the link might not have worked. I tried opening it and it worked so please try again.

Locked Topics – Alienware General

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