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un0wn
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Alienware x51 A11 Bios

So last night i updated my bios from A06-> A07 -> A11. After the A07 update I turned off the computer to see if the bios is working fine, however it didn't shutdown. The monitor is off but the Cpu's fan/lights are still on so i updated it again to the latest bios which is A11 for my pc but that didn't fix the problem. when i shut it down( currently on a11 bios) the problem still persist, i cant shut it down properly and i cant even put it to sleep because the same problem occurs.

It was working perfectly whilst it was on A06, i only did that update because some said it would fix the loud fan noises of x51. I'm gonna be calling Dell's customer service soon. I only posted here to see any additional help because sometimes the customer service doesn't really help as much.

Any help would be great tnx

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6 Replies
RoHe
6 Indium

Re: Alienware x51 A11 Bios

Moving this thread into the Alienware Club forum

Ron

   Forum Member since 2004
   I am not a Dell employee

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Re: Alienware x51 A11 Bios

Hello un0wn,

1. Try to shut down your system by pressing and holding the power button.

2. When the machine is off, unplug all the external devices including the power cord, press and hold the power button for 1 minute

3. Plug everything back into the system.

4. Plug the system straight to a good wall outlet.

4. Turn on the system and then try to turned off.

Please let me know how it goes.

Karen M.
Dell | Alienware Technical Support Alienware Arena
Opening your case and/or replacing parts yourself does not void your warranty!
YouTube Logo Check out our disassemble videos on YouTube
If you need extra assistance please use Facebook Logo Twitter Logo, I can't always reply to PM's

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un0wn
1 Nickel

Re: Alienware x51 A11 Bios

unfortunately it didn't work sorry, any other suggestions?

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Re: Alienware x51 A11 Bios

Try this:

- Power drain,  unplug all the external devices including the power cord, press and hold the power button for 1 minute

- Clear BIOS battery

Karen M.
Dell | Alienware Technical Support Alienware Arena
Opening your case and/or replacing parts yourself does not void your warranty!
YouTube Logo Check out our disassemble videos on YouTube
If you need extra assistance please use Facebook Logo Twitter Logo, I can't always reply to PM's

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un0wn
1 Nickel

Re: Alienware x51 A11 Bios

well actually mine isn't a year old yet, and it's still under the warranty so I cant really open the case or whatsoever.

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Re: Alienware x51 A11 Bios

If the issue persists after performing the steps above, send me a PM with your service tag, phone number, add the link for this thread and I'll get back to you.

Karen M.
Dell | Alienware Technical Support Alienware Arena
Opening your case and/or replacing parts yourself does not void your warranty!
YouTube Logo Check out our disassemble videos on YouTube
If you need extra assistance please use Facebook Logo Twitter Logo, I can't always reply to PM's

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