I would suggest that you run the diagnostics on the computer by following the steps mentioned below and check if there is any issue with the hardware on your system.
1. Turn on or restart the computer.
2. Immediately at the Dell logo screen, starting tapping the key once a second until the One Time Boot menu appears (if the computer boots to Windows turn the computer off and try again).
3. At the One Time Boot menu, press the arrow key to highlight Diagnostics, PSA+ or Enter ePSA, then press to begin the hardware Diagnostics.
4. Write down any error codes listed. Reply to us with the error codes.
I will try to do it this weekend (so I can also have time to test it). I will be posting results as soon as i get some results.
Btw, I've been searching and I am having a very similar problem from the one of this forum (from the exception of the crackling sound and fps drop, mine just suddenly crashes after 5-10 min of gaming): http://www.alienwarearena.com/forums/topic/47000/hardware/major-issues-with-my-new-alienware-x51/ (I even have exactly the same specs as his alienware [i5 3330 , 8gigs of ram, 1 t Hdd, 1.5 gb gtx 660].) I have even tried every solution of this post and yet, my computer is still crashing.
I disable the pci-e 3 one week ago but my computer keeps crashing when gaming ( and sometimes when doing simple tasks like websurfing). Maybe i have a faulty graphics card or Moba.
Ok, i did re-install windows and my computer keeps crashing.
After talking to a dell rep. for 2 hours(literally) he told me that i have a faulty graphics card....
Btw, i found that I still have warranty, but in order to receive help I have to transfer the original owner account to mine, the problem here is that as i got it from mercadolibre(Mexican eBay) and the guy who sell it to me have not got me the details of the 'orginal' owner.
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
September 11th, 2013 00:00
Hi Luisv5,
I would suggest that you run the diagnostics on the computer by following the steps mentioned below and check if there is any issue with the hardware on your system.
1. Turn on or restart the computer.
2. Immediately at the Dell logo screen, starting tapping the key once a second until the One Time Boot menu appears (if the computer boots to Windows turn the computer off and try again).
3. At the One Time Boot menu, press the arrow key to highlight Diagnostics, PSA+ or Enter ePSA, then press to begin the hardware Diagnostics.
4. Write down any error codes listed. Reply to us with the error codes.
Luisv5
5 Posts
0
September 11th, 2013 01:00
I did exactly as you said and run the test twice, and every result in the test says " Pass" (Even the one of the graphics card/videocard).
Anyways, every time my computer crashes, i get this message after turning it back on:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2058
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8006CB2010
BCP2: FFFFF8800510F700
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\WINDOWS\Minidump\091113-36426-01.dmp
C:\Users\LuisV\AppData\Local\Temp\WER-111353-0.sysdata.xml
Read our privacy statement online:
go.microsoft.com/fwlink
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
---
PD: If it's neccesary I can make a video (uploading it to youtube and leaving here the link/url), showing you the problem.
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
September 13th, 2013 11:00
Hi Luisv5,
I would suggest you to perform manual operating system reinstallation on the system. Please refer to the link below for the instructions.
http://dell.to/15qcRzj
Pleas let me know if this helps.
Luisv5
5 Posts
0
September 18th, 2013 21:00
I will try to do it this weekend (so I can also have time to test it).
I will be posting results as soon as i get some results.
Btw, I've been searching and I am having a very similar problem from the one of this forum (from the exception of the crackling sound and fps drop, mine just suddenly crashes after 5-10 min of gaming): http://www.alienwarearena.com/forums/topic/47000/hardware/major-issues-with-my-new-alienware-x51/ (I even have exactly the same specs as his alienware [i5 3330 , 8gigs of ram, 1 t Hdd, 1.5 gb gtx 660].)
I have even tried every solution of this post and yet, my computer is still crashing.
mav711
245 Posts
0
September 19th, 2013 22:00
Set pci-e gen3 in the Bios to disable, reboot and see if that helps.
Note to support reps please consult your teams about the pci-e gen3 fix.
Luisv5
5 Posts
0
September 19th, 2013 23:00
I disable the pci-e 3 one week ago but my computer keeps crashing when gaming ( and sometimes when doing simple tasks like websurfing). Maybe i have a faulty graphics card or Moba.
Luisv5
5 Posts
0
October 2nd, 2013 10:00
Ok, i did re-install windows and my computer keeps crashing.
After talking to a dell rep. for 2 hours(literally) he told me that i have a faulty graphics card....
Btw, i found that I still have warranty, but in order to receive help I have to transfer the original owner account to mine, the problem here is that as i got it from mercadolibre(Mexican eBay) and the guy who sell it to me have not got me the details of the 'orginal' owner.