Unsolved
This post is more than 5 years old
2 Posts
0
14200
July 29th, 2015 12:00
Alienware x51 R1 (2013) Unexpected Shotdown and Startup problems
Hi
I have a problem with my X51, it has been on and off almost since I got the system.
Twice Dell support has had the system for service and changed Mainboard both times.
The symptom is, when starting something with heavy Graphics (Game or Graphics Test), system will get blackscreen and sometimes do a restart and others I have force a restart. Usualy this is followed with a system that cannot startup, either it starts with blackscreen and nonresponsive or frezes at some point.
the system is: i7, 16GB Ram, NV 660 (from Dell), 1 TB HDD. I have added a SSD disk 256 GB, so the system now has 2 disks. everything else is as delivered from Dell. BIOS A14, and all newest drivers, non beta drivers
Hope you can help.
Danni
Alienware - Rodrigo
9 Technologist
•
4.4K Posts
0
July 29th, 2015 15:00
Hi,
There is program called Support Assist, you may already have it installed. This is a system diagnostic tool, you can run tests on the components. Try running a video card stress test to see if it passes. If you do not have the program installed, click here for the download link. To run the stress test, click Checkup first and then click where it says run customer scan, choose the Nvidia 660 card and select the stress test option. Let us know how it goes.
Ejberg
2 Posts
0
August 1st, 2015 05:00
Hi
I have done the test, after getting the system to start, aPSA finds no errors.
But when running the Graphics test in Support Assist, I get BSOD.
The test stopped at the "Shader" test at 1%, before that it completed DX10, DX11 and Shader Wireframe @1920x1200 with no problems system was 65 C when it stopped.
The BSOD error was. Error DPC_WATCHDOG_VIOLATION.
When I got the system back up, I kept getting "Display Driver Stopped NVidia Windows Kernel Mode"
NVidia Driver 353.62 was installed.
I tried to start the upgrade to Windows 10, but I got the Same type of errors, I then removed the NVidia Drivers and the problem stopped, but the Graphic Card was not detected by Windows anymore.
I remembered that the System was delevered with Windows 8 Pro and upgraded to Windows 8.1 Pro.
So I did a Full reinstall with the new Windows 10 Pro ISO, and I have not had the problem since, I do still need to do find all the Alienware utils and Dell utils, so I can do a full test.
Can you help me locate the utils for this system for Windows 10 64 Bit?
Danni
Alienware - Rodrigo
9 Technologist
•
4.4K Posts
0
August 3rd, 2015 16:00
Hello,
The Alienware applications and system drivers can be downloaded from the Dell site. Click here for the link. In your case, the drivers and applications for Windows 8.1 should be adaptable to Windows 10. If you run in to any problems, please let us know.