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6971
May 12th, 2013 18:00
Alienware x51 not getting power.
Hi I'm posting this thread because I'm having issues with my x51. I bought it about 6 months ago and it has been running perfect , until today. I woke up this morning and it wasn't turning on at all , I tried multiple outlets around my house but its getting absolutely no power. Could it be possible the power brick died?. If anybody could help me out it would be greatly appreciated.
Thanks.
Kyle
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Dell-Rajesh R
6 Operator
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3.3K Posts
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May 12th, 2013 23:00
Hi Kyle,
May I know the status of Power button?
Reseat the Ac adapter (Power cable) and check if the computer powers on?
Also, check with a known good adapter.
For more information and troubleshooting, refer the following link:
http://dell.to/YQoiiq
Awaiting your response!
kpurchase90
2 Posts
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May 13th, 2013 06:00
Hi thanks for replying. The power botton is doing nothing , no light at all. I tried leaving everything unplugged for the night but still nothing.
NataliaatAW
2 Intern
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835 Posts
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May 13th, 2013 16:00
@kpurchase90,
I'm pretty sure this is related to the power board and it will need to be replaced, I'll be happy to help you with that, send me a private message with your service tag and contact information and I'll be happy to help you.