Hi,

This could be a glitch in the Alienware Command Center application. Try reinstalling the application. Click here for the download link.

i still have the same problem

Hello, 

Try doing a power drain. To perform a power drain, follow the steps below.

• Turn the system off and disconnect the power cord. 
• Disconnect all external devices (mouse, keyboard, etc)
• Press and hold the power button for 1 minute.
• Connect everything again and turn on the system.

Let us know how it goes. 

nope, still the same problem :|

Hi,

Try running the AlienFX tester and confirm if the alien head led lights up and responds to the colors. Click here to view a video that explains how to run the AlienFX tester.