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372 Posts

June 17th, 2010 11:00

Is there a handle you pulled?  If so, you might need to pull on it again, the door should retract enough to fit then.

9 Posts

June 17th, 2010 12:00

Hi Mark, thanks for the reply. There is a metal latch at the rear of the case. Sliding this to the right enables a handle to be lifted that pops the side panel out at the top. I've fiddled every possible way with the handle and latch but still no joy.

This official Alienware youtube video shows the procedure (at 2.20 he opens the case, at 4.15 he puts the panel back but does it very quickly!)

 

57 Posts

June 17th, 2010 16:00

Make sure you have the entire case on a hard flat surface. May seem silly but I had issues fitting my Aurora side panel back on too and it was because the back end of the case was hanging off the table...hehe...

If all else fails bend the metal band down a bit...?

9 Posts

June 18th, 2010 01:00

Ahh, you may well have hit the nail on the head there - my case is currently sitting on a small wooden stand with castors (so I can move it around easily), but the front and back of the case overlap the stand by a fair bit. I'll try your suggestion when I get home from work and report back. Thanks!

 

Update: @ , you were spot on. I put the case on a flat surface and the side panel went on without any difficulty. Thanks very much for the help!!

It's certainly something Alienware should consider mentioning in the service manual to save anyone else the grief.

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