Aurora R4 Overheating Problem - I need advices PLEASE!!!

Hi Mercurio2013,

Tips to prevent your computer from overheating:

Proper placement:

Locate your computer where the best airflow and least dust contact is allowed.

• Place your computer a few inches from the wall.
• Avoid positioning it inside a computer cabinet or directly onto the floor or carpet. It’s better to find a computer stand to elevate the computer several inches off the ground to reduce dust accumulation.
• Keep the room temperature to a maximum of 75 to 85 degrees (Fahrenheit) and around 35% to 40% humidity level.

Check for proper airflow:

Make sure the computer vents and fans remain clean of dust which can prevent the heat and fresh air to pass through efficiently. Additionally, verify that all fans are spinning correctly without unusual noises.

Update the System BIOS:

An out of date BIOS can cause heat issues by having an outdated temperature table for the system.

Update BIOS using the link below:

http://dell.to/13hELtJ

• During BIOS update verify that the computer is connected to an AC Adapter.
• Disconnect any third party peripherals connected to the computer before performing BIOS update.
• Do not turn off the computer during the BIOS update.
• Do not restart the computer during the BIOS update.

Note: Plug your computer to a good, working UPS before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.

Also, boot into safe mode and check the CPU usage in task manager. Restart the computer and tap F8 at Dell logo. Select Safemode. Open the task manager and then check for the CPU usage.

Refer the following picture for more information:

Awaiting your response!

Thanks for your reply but it doesn't apply to me. My BIOS is updated and I already did everything you said in the "Proper placement". I just want to know if my temperatures are normal for a factory overclocked CPU and I have to say that my PC has never shutdown automatically. It is still under warranty too. So what do you think?

We have an article about that on our website about that, check it out! It seems warmer than usual but did you change the clocks manually or is it just with the factory overclocking?

Thanks for the reply. I didn't change the clocks manually. I'll try a deep cleaning as stated in the article even if I don't think this is the problem because my PC was "so hot" since the beginning.

Thanks for the reply. I didn't change the clocks manually. I'll try a deep cleaning as stated in the article even if I don't think this is the problem because my PC was "so hot" since the beginning.

It looks like that, I would suggest you to clean it up a bit and disable the overclocking to see if that helps.

Sorry for my ignorance, the sensor TMPIN0 where is located? Near the CPU? On the motherboard?

It in the cpu itself.

The cpu is overheating.

Try booting and hit F12 and pick the DIAGNOSTIC option.

this will check your system.

A few things can cause your cpu to overheat :

- a failed water cooling pump for example

 - a failed fan

- a incorrectly installed heatsink on the cpu

- if your system is old then check for excessive accumulation of dust preventing proper air flow.

 I bet one of those is causing your issue.

Disabling the overclocking was definitely a way to make sure the temperatures dropped but that doesn't mean that it is broken, it means that something is causing it to overheat. It could be the liquid cooling not working properly or dust as we have stated before, try calling and see what they can offer you on this situation or send us an e-mail to AWSocialMedia@dell.com with your tag and a grief description of the issue.

Stress Test WITH NO FACTORY OVERCLOCKING (Anti-virus scan - CPU load 95/100%):

Hardware Monitors
-------------------------------------------------------------------------

Hardware monitor Fintek F71889A
 Voltage 0 3.33 Volts [0xD0] (+3.3V)
 Voltage 1 1.38 Volts [0xAD] (CPU VCORE)
 Voltage 2 2.32 Volts [0x91] (VIN2)
 Voltage 3 1.29 Volts [0x6E] (VIN3)
 Voltage 4 3.78 Volts [0x5A] (+5V)
 Voltage 5 16.19 Volts [0xB8] (+12V)
 Voltage 6 3.36 Volts [0xD2] (VIN6)
 Voltage 7 3.31 Volts [0xCF] (VSB3V)
 Voltage 8 3.26 Volts [0xCC] (VBAT)
 Temperature 0 84°C (183°F) [0x54] (TMPIN0)
 Temperature 1 34°C (93°F) [0x22] (TMPIN1)
 Temperature 2 34°C (93°F) [0x22] (TMPIN2)
 Fan 0  2340 RPM [0x281] (FANIN0)
 Fan 1  4399 RPM [0x155] (FANIN1)
 Fan 2  3529 RPM [0x1A9] (FANIN2)
 Fan PWM 0 66 pc [0xA9] (CPU)
 Fan PWM 1 66 pc [0xA9] (System Fan 1)
 Fan PWM 2 66 pc [0xA9] (System Fan 2)

So the problem seems to be the factory overclocking nor the position of the PC nor the dust.

Honestly I don't want to disable factory overclocking cause I paid big money for it! Instead of buying a simple Intel Core i7 3960X @ 3.30GHz, I bought an Intel Core i7 3960X overclocked up to 4.2 Ghz with a difference of price of about 1.000 €!!!

So what do I have to do? Call the warranty support?

Here is the full report.

CPU-ID HW Monitor should be showing temps of all CPU Cores (not sure why you are not publishing those). THAT is the chip temp . Other temps are other things and sensors. Personally, I'm not convinced this is the processor itself.

 Temperature 0 84°C (183°F) [0x54] (TMPIN0)

and of course you should turn off OverClocking if worried about temps. or the life of your processor for that matter.

If I hit F12 it will start the boot manager

SPECCY FULL REPORT

Motherboard
 Manufacturer Alienware
 Model 07JNH0 (CPU 1)
 Version 00
 Chipset Vendor Intel
 Chipset Model Sandy Bridge-E
 Chipset Revision 07
 Southbridge Vendor Intel
 Southbridge Model X79
 Southbridge Revision 05
 System Temperature 98 °C
  BIOS
   Brand Alienware
   Version A07
   Date 26/10/2012
  Voltage
   +3.3V 3,312 V
   CPU CORE 1,376 V
   VIN2 2,320 V
   VIN3 1,294 V
   +5V 3,784 V
   +12V 16,192 V
   VIN6 3,344 V
   VSB3V 3,312 V
   CMOS BATTERY 3,264 V
  PCI Data
    Slot PCI-E
     Slot Type PCI-E
     Slot Usage In Use
     Bus Width Unknown
     Slot Designation PCIE1
     Slot Number 0
    Slot PCI-E
     Slot Type PCI-E
     Slot Usage Available
     Bus Width Unknown
     Slot Designation PCIE2
     Slot Number 1
    Slot PCI-E
     Slot Type PCI-E
     Slot Usage Available
     Bus Width Unknown
     Slot Designation PCIE3
     Slot Number 2
    Slot PCI-E
     Slot Type PCI-E
     Slot Usage In Use
     Bus Width Unknown
     Slot Designation PCIE4
     Slot Number 3

CPU
  Intel Core i7 3960X
   Cores 6
   Threads 12
   Name Intel Core i7 3960X
   Code Name Sandy Bridge-E
   Package Socket 2011 LGA
   Technology 32nm
   Specification Intel Core i7-3960X CPU @ 3.30GHz
   Family 6
   Extended Family 6
   Model D
   Extended Model 2D
   Stepping 7
   Revision C2
   Instructions MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, Intel 64
   Virtualization Supported, Enabled
   Hyperthreading Supported, Enabled
   Fan Speed 3282 RPM
   Bus Speed 100,0 MHz
   Rated Bus Speed 3200,2 MHz
   Stock Core Speed 3300 MHz
   Stock Bus Speed 100 MHz
   Average Temperature 80 °C
    Caches
     L1 Data Cache Size 6 x 32 KBytes
     L1 Instructions Cache Size 6 x 32 KBytes
     L2 Unified Cache Size 6 x 256 KBytes
     L3 Unified Cache Size 15360 KBytes
    Core 0
     Core Speed 3900,2 MHz
     Multiplier x 39,0
     Bus Speed 100,0 MHz
     Rated Bus Speed 3200,2 MHz
     Temperature 79 °C
      Thread 1
       APIC ID 0
      Thread 2
       APIC ID 1
    Core 1
     Core Speed 3900,2 MHz
     Multiplier x 39,0
     Bus Speed 100,0 MHz
     Rated Bus Speed 3200,2 MHz
     Temperature 80 °C
      Thread 1
       APIC ID 2
      Thread 2
       APIC ID 3
    Core 2
     Core Speed 3900,2 MHz
     Multiplier x 39,0
     Bus Speed 100,0 MHz
     Rated Bus Speed 3200,2 MHz
     Temperature 74 °C
      Thread 1
       APIC ID 4
      Thread 2
       APIC ID 5
    Core 3
     Core Speed 3900,2 MHz
     Multiplier x 39,0
     Bus Speed 100,0 MHz
     Rated Bus Speed 3200,2 MHz
     Temperature 80 °C
      Thread 1
       APIC ID 6
      Thread 2
       APIC ID 7
    Core 4
     Core Speed 3900,2 MHz
     Multiplier x 39,0
     Bus Speed 100,0 MHz
     Rated Bus Speed 3200,2 MHz
     Temperature 85 °C
      Thread 1
       APIC ID 8
      Thread 2
       APIC ID 9
    Core 5
     Core Speed 3900,2 MHz
     Multiplier x 39,0
     Bus Speed 100,0 MHz
     Rated Bus Speed 3200,2 MHz
     Temperature 84 °C
      Thread 1
       APIC ID 10
      Thread 2

For this report and CPUID Hardware Monitor report, the higher values are measured under CPU stress test.