Randomhope
6 Indium

Aurora-R4, Video Card Problems?

I have an Alienware Aurora R4 and starting on Thursday the screen suddenly became red and now when I try to login the login screen looked distorted this problem does not happen when I boot into safe mode or when I uninstall the video card drivers ,I even tried to reinstall windows and still have the same problem.

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13 Replies
8 Krypton

RE: Video Card Problems?

Hi,

Try to download new drivers from dell website and install it to your system. Check's whether all driver's are up-to-date. 

reply with your device manager snapshot for further assist you.

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Randomhope
6 Indium

RE: Video Card Problems?

3000.Untitled.png

So I downloaded all the drivers and am still getting the same result here is the screen shot

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8 Krypton

RE: Video Card Problems?

Hi,

thanks for your reply. But, i need snapshot with expand all in device manager. So, In the device manager, click the plus symbol at the left corner for expand all.  And then again reply here with your snapshot. 

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RE: Video Card Problems?

As Vin0th_Ving0 pointed out. 

We can't yet determine whether or not this is an issue with your Display Adapter. Please expand the category.
Now, as you mentioned, it only happened whilst the Video Card Driver is installed. Right? 

It might as well be that it is an issue with the card itself.


Alienware-Jose
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Randomhope
6 Indium

RE: Video Card Problems?

yes it is only when the driver is installed I will post a new picture

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Randomhope
6 Indium

RE: Video Card Problems?

5025.Untitled.png

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RE: Aurora-R4, Video Card Problems?

I'd Run HWMonitor and a Video Benchmark to see if it is the Video Card overheating.
cpuid.com/softwares/hwmonitor.html and unigine.com/products/heaven/download/ respectively.
Once you open the Heaven Benchmark. make sure to press F9 to have the computer benchmarking. (I'm quite sure this will put your computer to enough stress to have it crash). Please get back to me once that happens.


Alienware-Jose
Dell | Alienware Technical SupportAlienware Arena
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Randomhope
6 Indium

RE: Aurora-R4, Video Card Problems?

when i try to run the heaven benchmark it tells me to install sound card driver

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RE: Aurora-R4, Video Card Problems?

Try deleting all the Video Card Driver and perform a clean installation of the Radeon Driver. (Since the Video card also takes care of the Audio Driver for High Definition).
The second thing that you can try out would be re-installing your Audio Driver.
http://dell.to/1rfdq53


Alienware-Jose
Dell | Alienware Technical SupportAlienware Arena
#Iwork4Dell
Opening your case does not void your warranty! Check outAlienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit:YouTube Logo Facebook Logo Twitter Logo

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