Aurora-R4, active vent not working?

Question

Alienware Aurora-R4 on Windows 8.1. My active vent doesn't open properly when i click the option to leave it open what can be the cause? or is there anyway anyone can help me

Alienware-Naomi · Answer

Hi Daniel_TAN, When did the problem start? Do they open halfway or not open at all (please attach a picture if possible)? Do they work if you set them up to open automatically?

Daniel_TAN · Answer

it started from the time I got my alienwear, only the first fin, opens like 3 or 4degree?, like it only moves a litle bit, and I have no means to test the auto open

RobertMagnusson · Answer

Hi Naomi, I am having a similar issue. My vents stay open all the time (and I have them set to automatically open at 75% power which I'm not getting to). They close for a couple of seconds at startup but re-open and stay open. Again at shutdown, they remain open after closing momentarily. I got my PC less than a month ago, and it's been like this ever since I first booted it up. Is there anything I can test? Regards, Rob

Alienware-Naomi · Answer

Hi RobertMagnusson, Please both of you try to re-install the Alienware Command Center by following the instructions in this article.

RobertMagnusson · Answer

Hi Naomi, I've now followed the instructions twice. The vents still open. They close momentarily during a restart, but re-open to their previous position again. Should I try to totally disconnect the PC - and, if so, at what point during uninstalling/re-installing the command center?

Alienware-Naomi · Answer

Try a power drain: disconnect power cord, press and hold the power button for 30 - 45 seconds, reconnect and turn the system ON. Then, try re-installing the Command Center again.  If issue persists, send me a private message with your Service Tag, contact information and link to this thread so I can assist you further.

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Aurora-R4, active vent not working?

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