Goldfire
1 Copper

Aurora R4 overheating problem SOLVED!!!

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I posted few days ago about my  aurora overheating problem but got no real answer... So i decided to find the problem by myself and look what i found ...

My theory was that my pump wasnt working because 1 hose ( the out ) was really getting hot ( almost can't touch it ) and the intake was cold.

So i removed my entire watercooling systems

the inside pump liquid was full no problem here

4722.pump.jpg

The input right side...  no problem

1307.input.jpg

And finaly ... the problem the output of the liquid was complety blocked by that gelly thing

3463.output.jpg

So i cleaned all this with alcool, putted new thermal paste on CPU and here we go [:O]

Before

2388.temp.jpg

After

2818.Temp after.jpg

So i hope this thread will help someome because i did alot of search and found nothing that helped me.

And i got a question for alienware support wasnt the watercooling system was suppose to be maintenance free ??

This look like a bad quality watercooling liquid ! And its not old i bought my comp in june 2012 so warranty ended 1 month ago ...

10 Solutions

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lynne4270
3 Zinc

Re: Aurora R4 overheating problem SOLVED!!!

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I know the people from Dell read these threads. It appears this is a known defect and is happening why too much. It should be brought to the attention of whoever makes the cooling systems and the powers that be at Alienware. This is just one forum out of many so how many of these failures are going unreported. The fact that it is happening right after the warranty runs out looks rather suspicious.

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sdegrazi
1 Copper

RE: Aurora R4 overheating problem SOLVED!!!

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i signed up just to say thank you for this. teh fan was so loud for months and noone had any idea why, and this was exactly what was wrong. thank you so much!

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lynne4270
3 Zinc

RE: Aurora R4 overheating problem SOLVED!!!

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Thanks for that info. I have printed it out and will keep it for reference, am sure I will be using it in the future. I totally agree with the price we pay for these Alienware computers the parts should be more than the 3rd class parts they put in them. As I stated once before, you buy and pay for a Rolls Royce and it has Yugo parts in it.

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Papagiorgio
1 Copper

RE: Aurora R4 overheating problem SOLVED!!!

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I had the same problem.  I got my Aurora R4 in June 2012, and around Aug 2013 (out of warranty) my CPU fan went nuts and under load, the processor would climb above 200 F.

I replaced my Dell OEM water cooling unit today with a Corsair H80i.  Here's the post-mortem on the CPU cooler from Dell.

photo.JPG

The decision to cut corners on this Asetek OEM cooler, probably a $0.50 difference for good quality fluid versus the clogging detritus that came with my $3k computer, put my $800 processor at risk of early failure.  Dell, I am disappoint.

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infiltrat
1 Copper

RE: Aurora R4 overheating problem SOLVED!!!

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Hello, ive had the same problem with that stuff, But i found a other problem....

Have you tried to take the pump off the 2 hoses and blow in the hose ? I did, the hose and radiator was BLOCKED tight.

So i took the fan off the radiator and the pump off the hoses, boiled the radiator in hot water with alcohol in the hoses, i then flushed it with water pressure, and voilà everything got unblocked !

Now my CPU temp is between 49 and 51 degrees C.

Note: i have added a liquid made for CPU cooled pumps.

4075.dghdgh.jpg

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Darkpool
2 Iron

RE: Aurora R4 overheating problem SOLVED!!!

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Hi, I recently installed a Corsair H80i into my Aurora R4. The H80i plugs its power into any available SATA power connector. The H80i also needs to connect to the 4 pin connector labeled " CPU Fan" on the top lighting board connector and an available USB connector on the motherboard (found on the bottom end of the board on the R4s). The H80i lowered by temps around 10 degrees C at idle and performance even when my system was new a year and a half ago. The only draw back to the H80i is the noise of the twin corsair fans is much higher on performance than the stock single R4 fan.  The noise though can be dramatically lowered by replacing the Corsair fans with twin Noctua NF-12 PWM static pressure fans, though Noctua fans are pricey. 1663.H80i copy.jpg

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Essay
1 Copper

RE: Aurora R4 overheating problem SOLVED!!!

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Hi, I just installed h80i, replacing my 2 years old alienware aurora r4 cooling system

Thanks to Darkpool with help!!!
 and credits to him, I am posting some pictures of where all the cables should go

sata.jpg

SATA power connect

cpu fan.jpg

The "3 pin" cable connects to cpu fan

fans.jpg

H80i fans - these are very simple.

8863.usb.jpg

USB connector located at the bottom of motherboard (took me a little time to plug in because of the space limited)

---------------------------------------------------------

All above are for a standard Aurora R4, not the MXL one or whatever the case is.

I suggest you installed the pump unit first before you installed the last fan,

this standard case has a tight space to work with


--------------------------------------------------------------------

Everything works perfect with the plugs, and download the corsair links on product page,

so you can controls these fans.

http://www.corsair.com/en-us/hydro-series-h80i-high-performance-liquid-cpu-cooler

----------------------------------------------------------------------------


Again, thanks to Darkpool

hope this helps people with same overheating problems in the future

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berryhedgehog
2 Bronze

RE: Aurora R4 overheating problem SOLVED!!!

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i.imgur.com/DDVvspMh.jpg

I also experienced the overheating issue on my R4, and my cooling system was clogged as well. I also installed a Corsair H80i and followed the excellent photo guide in this thread. The Corsair system has a 5-year guarantee.

The screws included with it weren't long enough for the back of the case, so I bought a pack of four #6-32 x 1-1/2" screws for a dollar. It also took me a while to figure out the Y-cable has protective caps on the ends that need to be removed. As a newbie, it also took me a moment to realize where the SATA is. It's toward the front of the case (your right-hand side when looking in), with multiple connections on the colorful strand and some of them already in use on the top right. The installation did not require removing the motherboard. It is tougher to screw on than the standard cooling system because the fan between the case and the radiator doesn't have threading for the screws, only the radiator does. Still doable alone with some fuss and contortion.

On first boot-up it was loud, and some of the lights on the case didn't work. On second boot-up it worked fine. Command Center shows CPU Pump as Failed, System Fan as 0%, and the new cooling system seems to be tracked as CPU Fan.

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Kilmar
2 Bronze

RE: Aurora R4 overheating problem SOLVED!!!

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My Aurora R3 is hitting 85-95c when idle. I just ordered a tube of Arctic Silver 5 and will wait until it arrives so I can check for blockage. However, I am thinking maybe I should replace it in the near future. I've read on this thread that many people replaced the cooling with an H80i, but were all R4. Does anyone know if I can install an H80i for the R3?

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Kilmar
2 Bronze

RE: Aurora R4 overheating problem SOLVED!!!

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Sure enough, I have the same issue as everyone. Arctic Silver 5 came in, so I pulled the water cooling and found the same gunk others have. Cleaned the gunk off, put the AS5 on and now running mid 40s idle and 70c max load. It's so quiet, I can hear my chair squeak.

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243 Replies
lynne4270
3 Zinc

Re: Aurora R4 overheating problem SOLVED!!!

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That's great that you found the problem and posted here for all of us who have the Aurora R4 to see. If I have a overheating problem I will now know where to look first. I too thought the liquid cooling was maintenance free?. I have tried a couple times to see who makes the system and so far no luck. If anyone here knows who makes the liquid cooling system, please post back.

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Tesla1856
6 Thallium

Re: Aurora R4 overheating problem SOLVED!!!

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The units used to be made by Asetek for Dell/Alienware. They are designed to be sealed and maintenance-free.

It looks like the coolant turned to jelly and was blocking the fins. Maybe it was contaminated or they changed the formula?

Good work. This would explain why so many Aurora R4 owners are reporting over-heating machines, and getting a new Asetek cooler installed seems to be fixing the machines. Other users are describing cooling performance that gets progressively worse over time. Some machines are only a few months old.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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lynne4270
3 Zinc

Re: Aurora R4 overheating problem SOLVED!!!

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Thanks Tesla1856. It looks like I was asking the wrong people before. I bought my Alienware in Oct 2012 and all cpu cores are running in the mid 40c at idle and get up to the mid 50s to low 60s under load. I have a i7-3820. I will keep an eye on those temps just in case.

Thanks again.

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Tesla1856
6 Thallium

Re: Aurora R4 overheating problem SOLVED!!!

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This look like a bad quality watercooling liquid

Excellent work. Where was the bulk of the coolant? What did it look like? Oh wait, you saw the liquid in the tubes, so you are assuming the tubes and radiator was still filled up?


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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Goldfire
1 Copper

Re: Aurora R4 overheating problem SOLVED!!!

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Yes the tubes were almost full, needed to keep the pump  at 90 degree or i was losing some liquid. The liquid looked like clear water. Im running my comp since 4 days now and still got no fan or overheating problem so im assuming the liquid still doing the job.But i will probably change all the liquid to be sure the problem dont come back again or block somewhere else.

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mjdart
3 Argentium

Re: Aurora R4 overheating problem SOLVED!!!

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That's really good you took it upon yourself to troublshoot the problem and correct it, bravo.

Alienware's M18X, m5750, 5550 Dell m1710 Lenovo X1 Carbon
PC enthusiast since 1988 IBM PS/2 Model 70

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carousels
1 Copper

Re: Aurora R4 overheating problem SOLVED!!!

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Just wanted to post here that a day before you posted this my fans were acting up in the same way. I also bought my computer June 2012 and like you the warranty ended a month ago. I was searching like crazy for a fix. Found your post, opened up my computer and had the exact same problem. Fixed it just like you and I've been running fine all week. You're my hero thanks big time for this post/fix
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Goldfire
1 Copper

Re: Aurora R4 overheating problem SOLVED!!!

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Your welcome  , Happy to see my post helped you  

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alexsga
1 Copper

Re: Aurora R4 overheating problem SOLVED!!!

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Thank you so much for posting this.

I have an Aurora R4 that is 2 months out of warranty with these exact symptoms.  

I figured out it was the pump, but unfortunately could not find anything online about repair or maintenance, and decided to just replace it.

In any case, I ordered a replacement from a 3rd party and fixed the problem ($150 later)

I have my original part and will break it down and see if it the same issue.

/begin rant

Even though I just wanted to order a replacement part, Dell would literally not talk to me by phone or respond to email since my $2.8k computer was 60 days out of warranty (no response for 2 weeks)

Since I explained this was a serious heat failure to the CPU, I can only suppose they hope you just cook it and have to buy another system.

I have been buying Dell systems for my family almost exclusively for 10 year (including the first gen XPS laptop), I currently own two Auroras and two XPS 13 laptops.

Given that Dell had no regard for me as a customer or the slightest inclination to address a serious part performance defect, this is sadly my last Dell.

/end rant