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October 20th, 2016 21:00

BF1 reboot/crash

Computer is shutting down and rebooting after loading the game for a few seconds. Longest I played was an hour but most times it's unplayable because it just crashes before I can even leave the menu screen.

Kernel power

Event Id 41

task 63

3 Apprentice

 • 

4.4K Posts

October 21st, 2016 19:00

Hi,

Update the video driver to the latest in our website.

Try running an ePSA/Diagnostic test on the system, click here to view a Dell article that explains how to run this test. Let me know if you receive any errors. 

Also, try running a video card stress test. Follow the steps below to do this.

  • Open Support Assist
  • Click on the Checkup option
  • Click Run Custom Scan
  • Click on the Nvidia/AMD card
  • Select the Stress Test option

If you do not have Support Assist installed, click here for the download link. Let me know how high the GPU temperature goes in the stress test. 

 

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