If "new' is less than 21 days from shipment, call Dell and have the system exchanged for a working one.
If it's within warranty but older than that, contact Dell support - they'll first replace the battery, and if that doesn't solve the problem, replace the mainboard under warranty.
ejn63
9 Legend
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87.5K Posts
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February 8th, 2017 05:00
If "new' is less than 21 days from shipment, call Dell and have the system exchanged for a working one.
If it's within warranty but older than that, contact Dell support - they'll first replace the battery, and if that doesn't solve the problem, replace the mainboard under warranty.
speedstep
9 Legend
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47K Posts
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February 15th, 2017 07:00
This indicates a bad battery.