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December 19th, 2010 14:00

Bios update failed and the system will no longer post

1. If you are inside the warranty period and were asked by Dell Technical Support to load a Bios update, and the update fails rendering the motherboard corrupt, Dell will replace the motherboard via an onsite technician.


2. If you are inside the warranty period and loaded the Bios update WITHOUT any direction from Dell Technical Support, and the update fails rendering the motherboard corrupt, Dell will do a one time only motherboard replacement via an onsite technician. We will ask you to seek our help in doing any future Bios updates.

3. If you are outside the warranty period and were asked by Dell Technical Support to load a Bios update, and the update fails rendering the motherboard corrupt, Dell will do a one time only motherboard replacement via parts only service. You will need to replace it yourself or have a local technician do the swap. We will ask you to seek our help in doing any future Bios updates.

4. If you are outside the warranty period and loaded the Bios update WITHOUT any direction from Dell Technical Support, and the update fails rendering the motherboard corrupt, you must purchase a replacement motherboard and replace it yourself or have a local technician do the swap.


DELL-Chris M (old account)

#IWork4Dell

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