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November 23rd, 2016 13:00

Brand new Aurora R5, Major Problems

TLDR:

Computer locks up constantly, sometimes right when I log into Windows, sometimes when I open a browser, sometimes when I alt+tab out of a game, sometimes when I exit a game. Average time between lock-ups is down to 5-10 minutes, longest I've seen is an hour or two. Errors I'm seeing are below.

Long version:

My last Alienware died after 3 years of heavy use, so I got this new pretty. Problem is, since I received it last Friday night I've spent nothing but every day/night trying to troubleshoot and resolve the below errors:

Errors:

This every 3-10 seconds (this is the primary one I've seen across the board between all of the different things I've tried):

Display driver nvlddmkm stopped responding and has successfully recovered.

About 5 billion of these (included multiple bits of information included at the end):

The description for Event ID 13 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\UVMLiteProcess5
Graphics SM Global Exception on (GPC 0, TPC 3): Physical Multiple Warp Errors

\Device\UVMLiteProcess5
Graphics Exception: ESR 0x50e648=0x9 0x50e650=0x4 0x50e644=0xd3eff2 0x50e64c=0x17f

\Device\UVMLiteProcess5
Graphics SM Warp Exception on (GPC 1, TPC 4): Illegal Instruction Encoding

\Device\UVMLiteProcess5
Graphics Exception: ESR 0x50de48=0x20009 0x50de50=0x4 0x50de44=0xd3eff2 0x50de4c=0x17f

My computer has locked up so many times that Windows has now disabled my graphics cards (both the GTX 1070 and the Intel one according to device manager).

Additionally, my DVD drive doesn't open unless I use a pin. It just sits there and clicks at me repeatedly if I push the button. I can live with that (even though I shouldn't have to, I just don't care that much), but right now with the graphics card not functioning I essentially have a $1500 paper weight for all the good it does me.

I have tried:

1. Updating to the latest NVidia drivers.

2. Downgrading to 5 sets of drivers lower than that, with a clean install and using DDU in safe mode between attempts.

3. Increasing TDR Timeouts to 10 seconds, then 60 seconds

4. Disabling TDR Entirely

3. I have a MSDN subscription so I downgraded from Windows 10 to Windows 7 (which didn't work.... Windows 7 wouldn't recognize my USB Mouse/Keyboard no matter which port I plugged them into so I couldn't do the configuring portion post install)

4. Rollback to the recovery drive partition (which is where I currently am). Both video cards have been disabled by Windows due to crashing too many times and I'm running Support Assist Checks (DVD drive failed)

Up next:

1. Clean install of Windows 10 (MSDN)

2. Asking for help here

3. Asking Dell if I can return this paperweight for something that works

Anyone have any ideas? I'm at my wits end and tired of troubleshooting something that should have worked out of the box.

10 Wizard

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17.8K Posts

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71.1K Points

November 24th, 2016 00:00

New nVidia drivers (with clean install) should have fixed it. Only use "Release version".

Clean installing Windows-10 will leave behind stuff you don't need or want (like maybe Intel-RST ... not sure if they still pre-load that).

Disable the Intel video (hopefully from BIOS). Who wants to Optimus with a desktop 1070 anyway. Maybe it's just there so you have something to use if no dedicated card is installed. So, as a last effort... do that ... pull the 1070 and run on Intel IGP and see if machine is stable.

What size power-supply did you get?

2 Posts

November 25th, 2016 08:00

I've installed a clean version (Non-Dell/Alienware) of Windows now and the issue is much less frequent. It's happened a single time per logon, and only once has the computer crashed because it was unable to recover.  

I didn't install NVidia drivers this time and allowed Windows to update the driver instead.

It looks like a bunch of vendors are releasing VBIOS updates due to instability with the GTX 1070/1080, mostly due to Micron Memory (mine has Samsung), but users with Samsung memory have also reported problems with stability. This update fixed it for them. Unfortunately, my vendor is Dell and they don't have a VBIOS update available.

forums.geforce.com/.../

I bought the default mid tier Aurora R5 with i7 processor, so it came with a 460w PSU.

I don't really want to start ripping apart the computer quite yet. If I can just find a "stable enough" point I'll live and hope some update comes out in the near future that fixes my problem. I'm also considering downclocking the video card to see if that helps until/if an update is released for it from Dell.

10 Wizard

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17.8K Posts

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71.1K Points

November 25th, 2016 14:00

I personally have NO USE for an un-stable system. I guess your use-case is different.

Basic trouble-shooting:

1. Isolate problem to either hardware or software

2a. Return machine to a simple yet 100% working config.

2b. Only introduce one change at time on your way back to desired config. Heavily test each time.

Too bad they sell it with 460w PS. If it works at all, you will be forever on the edge when running 1070 at max 100% utilization. 1070 is almost a 1080. PS will be working at 90-100% capacity for extended periods (not good). 101% will cause a shut-down of some or all power-rails.
 
I would say 460w PS is only for on-board Intel IGP or NVidia-1060.
 
Haven't been following the whole Micron memory thing, but sounds like a cop-out to me ... just trying to shift blame away from themselves (NVidia).

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