When you get the black screen, try pressing Ctrl+Alt+Delete, look for the Sign Out option and click on it. This should take you to the initial screen where it shows the options for Desktop mode and Console mode, select Desktop mode and it should boot normally into the desktop. If it makes it to the desktop, reinstall the Hivemind Interface software. Let us know how it goes.
No, that doesn't work. Selecting Desktop goes to the same black screen. I have found no way to actually get to a Windows desktop.
A Dell support rep sent me a Dell OS Recovery and Restore USB Key. However, my understanding is that this will simply do a clean install of Windows and I will then have to download and install all of the Alienware drivers and software. I'd like to find an easier solution before I resort to that.
I found a solution! While I couldn't get to a Windows desktop. I could get to a Windows logon screen by pressing Ctrl-Alt-Del. From there, holding the Shift key while pressing the Power icon and clicking Restart takes you to some diagnostic options, include Safe Mode restart and Refresh My PC. Refresh My PC was able to clean up the system (uninstalling the Hivemind updates) without completely resetting the system as drastically the OS Recovery USB Key would have. After the Refresh, the PC was able to download and install the Hivemind update (only once this time) and everything is now working. The PC boots up into Hivemind with no problems, and I can exit to the Windows desktop if I need to.
Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
December 28th, 2015 09:00
Hello,
When you get the black screen, try pressing Ctrl+Alt+Delete, look for the Sign Out option and click on it. This should take you to the initial screen where it shows the options for Desktop mode and Console mode, select Desktop mode and it should boot normally into the desktop. If it makes it to the desktop, reinstall the Hivemind Interface software. Let us know how it goes.
DanielMcP
3 Posts
0
December 30th, 2015 12:00
Rodrigo,
No, that doesn't work. Selecting Desktop goes to the same black screen. I have found no way to actually get to a Windows desktop.
A Dell support rep sent me a Dell OS Recovery and Restore USB Key. However, my understanding is that this will simply do a clean install of Windows and I will then have to download and install all of the Alienware drivers and software. I'd like to find an easier solution before I resort to that.
Daniel
Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
December 31st, 2015 10:00
Hi,
Unfortunately, there doesn't appear to be another option if it does not boot to Desktop mode.
DanielMcP
3 Posts
1
January 1st, 2016 19:00
I found a solution! While I couldn't get to a Windows desktop. I could get to a Windows logon screen by pressing Ctrl-Alt-Del. From there, holding the Shift key while pressing the Power icon and clicking Restart takes you to some diagnostic options, include Safe Mode restart and Refresh My PC. Refresh My PC was able to clean up the system (uninstalling the Hivemind updates) without completely resetting the system as drastically the OS Recovery USB Key would have. After the Refresh, the PC was able to download and install the Hivemind update (only once this time) and everything is now working. The PC boots up into Hivemind with no problems, and I can exit to the Windows desktop if I need to.
Daniel
Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
January 4th, 2016 14:00
Hi,
Thank you for confirming this.