Joe, I would turn the machine on and try playing a game with it. Within an hour or two you should have a reason to return it and get that promised refund.
I have had a similar nightmare with Dell. My Desk top was defective out of the Box.
Brand new it suddenly seizes up and then dies as in no power.
It does this occasionally or several times a day.
Happens when in use and when not in use at night.
On start up it goes through all sorts of failures in Repair and looses data settings,.
I hen has to start reloading Software, Network settings for an hour to get back on the Web. Only to have it shut down later.
One group at Dell thinks it is a software problem that they not been able to fix despite several tries. Another group at Dell thinks the CPU needs to be replaced.
The good news is that because it was Defective y right out of the Box. I contacted Dell and they have records of my prompt notice. The Bad news is despite my spending weeks and weeks on the phone and sending emails back and forth, Dell staff always seems to derail the process and send me or my return application off to Tech15% restocking of the Dead Dell per Tech Support practices.
So I go back to Sales or Customer Support and they say tech support is ridiculous and promise to get it straightened out for the full refund and the Dell paid return shipping as advertised. Then Tech Support calls me and tells me Customer support sent them a notice and we start the process over again.
Good part is that I have numerous written documents of Dells Sales promises for full return and Dell paid shipping.
BAD part is that this has gone around in circles about 5 cycles and I see no end in site.
It would be faster and cheaper to throw the entire Dell, warrantee and all in the trash than to so many weeks and so much frustration and time with Dell
7Leagueboot
2 Intern
•
501 Posts
0
December 3rd, 2011 06:00
Joe, I would turn the machine on and try playing a game with it. Within an hour or two you should have a reason to return it and get that promised refund.
DELL-Chris M
Community Manager
•
56.9K Posts
0
December 3rd, 2011 18:00
I am inclined to believe the word of that last manager. Let us know what happens.
Sajin1337
2 Intern
•
406 Posts
0
December 3rd, 2011 18:00
....
morblore
2 Intern
•
2.4K Posts
0
December 3rd, 2011 19:00
That is just a taste of what it will be like dealing with Dell. Run...run now.
Eric Burtt
2 Posts
0
March 22nd, 2014 13:00
I have had a similar nightmare with Dell. My Desk top was defective out of the Box.
Brand new it suddenly seizes up and then dies as in no power.
It does this occasionally or several times a day.
Happens when in use and when not in use at night.
On start up it goes through all sorts of failures in Repair and looses data settings,.
I hen has to start reloading Software, Network settings for an hour to get back on the Web. Only to have it shut down later.
One group at Dell thinks it is a software problem that they not been able to fix despite several tries. Another group at Dell thinks the CPU needs to be replaced.
The good news is that because it was Defective y right out of the Box. I contacted Dell and they have records of my prompt notice. The Bad news is despite my spending weeks and weeks on the phone and sending emails back and forth, Dell staff always seems to derail the process and send me or my return application off to Tech15% restocking of the Dead Dell per Tech Support practices.
So I go back to Sales or Customer Support and they say tech support is ridiculous and promise to get it straightened out for the full refund and the Dell paid return shipping as advertised. Then Tech Support calls me and tells me Customer support sent them a notice and we start the process over again.
Good part is that I have numerous written documents of Dells Sales promises for full return and Dell paid shipping.
BAD part is that this has gone around in circles about 5 cycles and I see no end in site.
It would be faster and cheaper to throw the entire Dell, warrantee and all in the trash than to so many weeks and so much frustration and time with Dell