Command Center Problems

Hello,

I am having problems with my Alienware command center. I have read over all the suggestions I could find and spent many hours trying to correct my problem with no luck. I have the Aurora R1 and the lights on my tower are stuck on the same color. Also, the thermal controls read 0 for all of the fans and sensors while the pump shows failed as the status.

I bought this computer back in August 2010 and haven’t had any problems using the alienfx program until recently. The problem started when I noticed there was an update available for the command center and I went ahead and chose to update. If only I had known that you shouldn’t use the updater as it is meant to be used. After the update I was unable to change the colors on the tower or get any readings on the thermal control panel. I do have the TactX keyboard which does respond and changes colors as it should. I don’t change the colors too often, but I do know that it was working as intended less than 2 weeks ago because I was showing someone how it worked.

At first I tried uninstalling and reinstalling the command center using the method described in article ID 536385. That didn’t work so I tried restoring the computer to the time right before I performed the update with no success. I performed the uninstall/install process 3 times with a couple different versions. The version before I updated was 2.6.1.0 with the updated version being 2.8.9.0. I used CCleaner to help with a clean uninstall and to ensure there registry was ok. In between all of the install cycles I used the power dissipation method as well. The master I/O board passes the test in the diagnostics within the f12 boot menu. The LED diagnostics test successfully cycled through the colors of all 4 zones in the tower. Another possible solution I tried was moving the jumper on the MIO board to the other pins/removed the jumper/and back to the original position restarting between each variation (power was up for at 1 minute on each variation). I ran the Alienware AlienFX Tester program and at the top it shows no board detected – current version: (blank) Upgrading to 2.02.00, then Firmware Upgrade Skipped, Set LEDs RED Failed. The keyboard did change to red, but the tower did not. Could the Tactx keyboard profiles possibly interfere and be causing any problems?

It seems as though the memory of the last colors (neon yellow on tower) are stuck. I had a the colors set to morph from blue to green on the tower’s alien head during sleep mode, and after all the reinstalls and profile/.ath file removals it continues to show the same morphing sleep mode colors. I am not under warranty and unsure what else I can try to fix this problem. Thanks in advance for any help.

Josh

Alienware Aurora R1

Windows 7 Home Premium 64bit

Bios version A09

CurrentCommand Center version 2.8.9.0