Hi stewartps,

May I know the exact system model?

Drain the MB power. Disconnect the Power cable, press and hold the power button for few seconds and release to drain the flea power.

Update BIOS to latest version.

Now create a new AlienFX theme:

• Open the AlienFX Editor in Command Center:
• Access the Theme tab in the upper left corner of the AlienFX Editor and choose the New Theme Option to create a new theme:
• Save the new theme at the location and name of your preference by selecting the Save Theme option.

Reinstall the latest Alienware Command Center.

If needed, create a new AlienFX theme again.

http://bit.ly/WJrol0

Click the below link which has troubleshooting/information about Alien FX:
http://dell.to/ZKI5to

http://bit.ly/17okiH7

Awaiting your response!