Disgusted with CS

     Let me start off by saying that I am an avid computer user who builds his own desktops, but I have obviously relied on another company for my previous laptop needs.  I decided last May to purchase an Alienware m15x laptop, since I had always heard good things about them.  I bumped up the specs a slight amount, but nothing excessive since I have never purchased through Dell before and I'm always weary when dealing with a company that I haven't before(I have usually spent between 2.5-5k on my prior purchases).

     Anyways, shortly after receiving my m15x, the video card died on me.  I had it replaced as it was most definitely still under warranty at the time.  There's really not much else to mention about this issue as it was taken care of.  I've actually enjoyed my purchase for the most part since then, excluding a few minor issues that I've had, but certainly nothing serious.  Now a few days ago I just had the exact same video card problem occur and it appears that my computer is out of the warranty period by a mere couple of days.  I actually haven't used my laptop in a couple of weeks since I've not had to travel lately(I use my desktops instead in that situation).  Considering this, it's entirely possible and even likely that my video card probably truly went out during the warranty period.  Unfortunately, I didn't notice the situation until about 2-3 days after the period had ended.  Another problem I have with this is that I believe my warranty end date is wrong, as it is certainly less than a year from the shipped date.  Regardless, I find it disgusting that a company would nitpick over a day or two and refuse to stand behind its' product.

     Anyhow, I find it completely unacceptable that there's no offer to take care of the problem considering the circumstances and the fact that it's a repeat problem.  Instead, I'm expected for fork out a few hundred more bucks to likely have the same issue occur again in the future.  On top of this, the CS Rep was rude and talked to me as if I were stupid.  Also, they refused to give me access to someone higher up the chain that I could complain to.  After this experience, I'm heavily leaning toward simply selling/repairing my laptop and never dealing with Dell or Alienware again if this issue won't be corrected.  It's unfortunate since I actually liked the laptop overall since it had pretty nice specs and a much lower price point than I usually pay elsewhere.  I'm probably making this post in vain based on my experience thus far, but I wanted to give one last chance to make this right.