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25 Posts
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48425
February 26th, 2014 03:00
GPU cant be detected
i have gone through many forums,tried all fix,updated my nvidia drivers,clean installed,reinstalled windows 7 and it didnt fix my problem. my alienware 17 cant detect nvidia after geforce experience updated my gpu to 332.21 and also caused BSOD (Bad pool header). i installed newer and older drivers but it didnt fix the problem. only the 332.21 have BSOD. what should i do? my BIOS can detect nvidia that makes me believe that this is not a hardware related problem.
Alienware 17
GTX 770m
16gb RAM
Windows 7 Home Premium
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Alienware-L_Por
842 Posts
0
February 26th, 2014 06:00
After all that troubleshooting, I would recommend to replace the card.
Shinzetsu
25 Posts
0
February 26th, 2014 21:00
im still covered by warranty will dell replace this card??
Alienware-L_Por
842 Posts
0
February 27th, 2014 07:00
Yes definitely.
Shinzetsu
25 Posts
0
March 3rd, 2014 08:00
Shinzetsu
25 Posts
0
March 3rd, 2014 08:00
i ran hwinfo and noticed that gtx 770m features bus mastering is disabled and fast back to back transfer is not capable while intel hd is opposite
Alienware-Naomi
6 Operator
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1.8K Posts
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March 4th, 2014 17:00
Hi!
The Video Card seems to be disabled. Since you mentioned is not detected in the BIOS either, just in case, try using the function key (FN+F5) for Switchable Graphics and restart the computer.
If the nVidia card shows on the Device Manager but not on the BIOS, follow the steps on this article.
Let me know if the Video Card shows up on the Device Manager or BIOS after that.
Shinzetsu
25 Posts
0
March 6th, 2014 05:00
Hi naomi!
My video card is detected by the bios. If i switch graphics nvidia is still not working it is detected on the device manager but windows says that this device is stop because it has reported problems. This problem started when nvidia updated my laptop to 332.21 i will be trymg that article
Shinzetsu
25 Posts
0
March 6th, 2014 05:00
hi nami!
when i try to click the article link it just leads me to dell official site not the troubleshooting guide :(
Alienware-Naomi
6 Operator
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1.8K Posts
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March 6th, 2014 13:00
Sorry, the link to the troubleshooting article is fixed now, you can try it again here.
It seems I misunderstood you. So if you're getting that error, try system restore and use a restore point before the 332.21 driver was installed.
If the problem persists after that, please send an email to AWSocialMedia@dell.com with your service tag and a detailed description of the problem.
Shinzetsu
25 Posts
0
March 6th, 2014 20:00
I have tried that solution but it didn't fix the problem. I can't use system restore because Ihave formatted my laptop and edited the partition. But the bios can detect my nvidia and also the device manager however I can't use nvidia i think windows disabled it
Alienware-Naomi
6 Operator
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1.8K Posts
0
March 7th, 2014 14:00
Since you mentioned you already tried re-installing drivers and OS, the problem seems to be hardware. Send us your information so we can review your case further.