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July 2nd, 2015 05:00
Help: Alienware 13 - Bluetooth - Win 8.1
I am having an issue with my Alienware 13. About once a day, my Bluetooth mouse (MX Master) disconnects, and I have to restart windows for the mouse to work again.
When the mouse disconnects, I have tried to reconnect in the Bluetooth settings, under Win8 Charms - Change PC Settings, but the Bluetooth setting has disappeared. (when i reboot, the settings are back again)
I am worried that my wifi/bluetooth card might be unstable? Have any of you had similar issues, or do you know any methods for debugging the issue?
Attached picture of the bluetooth device setup:
Thanks
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Milena M458
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July 2nd, 2015 08:00
Have you tried to uninstall and reinstall the Wi-Fi/Bluetooth driver?