Help Blue Screen Shutdowns :(

Question

Here are a few of the blue screen shutdowns ive been having. i just got this laptop not long ago an have had nothing but problems whit it shutting down all the time i have Alienware M17x R5 c:\Windows\system32\drivers\iusb3xhc.sysc:\Windows\system32\drivers
vkflt.sysc:\Windows\system32\drivers
vlddmkm.sysc:\Windows\system32\drivers\smb_driver_intel.sysc:\Windows\system32\drivers\igdkmd64.sys can someone please help oh how to fix this

critter1332 · Answer

I've only had this laptop for i think 13 days an have had it shut down like 6 or 7 times with blue screen i hope someone can help i am worried that my $2k have been a bad investment :(

Alienware-Naomi · Answer

Hi critter1332, I need you to retrieve the BSOD error with BlueScreenView. Follow the troubleshooting steps on this article and let me know the results.

critter1332 · Answer

3/3/2014 3:12pm 0x000000d1 iusb3xhc.sys

3/10/2014 11:30am 0x0000000a ntoskrnl.exe

3/10/2014 5:17pm 0x0000003d ntoskrnl.exe

3/11/2014 1:30pm 0x0000003d dxgmms1.sys

3/12/2014 6:16am 0x000000d1 Wdf01000.sys

3/14/2014 8:34am 0x0000003d ntoskrnl.exe

im not sure what all information i need to least from the dmp files so if i let anything out let me know an i will gather more and post them

critter1332 · Answer

I just turned my laptop back on an with in 10 minute it shut back down an all i did was let it turn on an the turned on my wifi an got on youtube an started watching a video an it played about 1minute an then i got bsod and then after it rebooted it was on for about two minutes an then bsod again ,,, i paid all this money for this i havent even played not one game on this system ,,, here is the new bsod added to list above

3/15/2014 1:19am 0x0000007f ntoskrnl.exe

3/15/2014 1:23am. 0x0000000a. nvkflt.sys

Please someone help this is rediculous ,,, i should have did some research before i made this purchase it looks like its nothing but trouble an probably wont last a month ,,, i will advise anyone not to buy this laptop ,, this sucks really bad

cydir.sata · Answer

have you tried a clean install?is all your driver's are up to date?

critter1332 · Answer

ok I did a factory reboot and then I installed all the windows updates but I didn't install the NVidia update and everything is working fine now ,, im scared to update my graphics card cause of what has happened lol but I do have another question it has 3d vision should I disable that cause I don't use it right I mean I don't have 3d glasses or anything what confuses me is that when I purchased this laptop all I did was turn it on an do the windows updates an then NVidia driver update an then had nothing but trouble so I did factory reboot an didn't update graphics card an everything is fine ,,, do you think there is something wrong with the NVidia driver update ? do you think I should update ? or just leave everything like it is ? eventually do you think im going to have to update to make sure im running my system up to date ..... I just want it set up correctly so I can use it with min. problems thanks for all the help an sorry for my non sentences im typing really fast lol

Krowbar200801 · Answer

Hey there man. I've had a similar issue for over a month now and im just getting to the bottom of it now.... I hope. Be careful when updating your Intel graphics card as if you put on the newest one from intels website it conflicts with NVidia drivers. Only use the one installed on your system originally or the one from Dels website. Its confusing because it says m17xr2 in the description which put me off downloading it. Instead I downloaded the newest stand alone Intel hd 4000 graphics driver which im sure conflicted with the NVidia driver as its not meant to be worked with optimus. Blue screen city it was crazy. Ive rolled back to NVidia driver 314.22 but I have an older 675m card and the new drivers available I believe are not very good for my setup. I am assuming you have an Intel card lol if its just the NVidia card running on its own the conflict could be something else. Nvidia it seems finds it very hard to keep support of cards which require third party support like an on board Intel card. I think this is due to there one driver for all system which I my opinion is terrible for the consumer but saves NVidia $$$$$$$ They have recently dropped support for there very old cards but they are very old. Even now by the way I get the exact same error as you on a one off blue screen on start up but then I don't get it again until I power down and re-start the same day. Im pretty sure its because both drivers are kicking in at the same time giving a bsod.

Alienware-Naomi · Answer

I'm glad the computer is working now.

We recommend you continue to update the drivers directly from the Dell website. These have already been tested and approved for better performance on your computer. The latest updates from NVIDIA are no necessarily the best or the most compatible with your system.

If you're not using the 3D capability, you can disable it from the NIVIDA Control Panel.

If you have any other questions, let me know!

Krowbar200801 · Answer

lol I always talk to soon. It comes back in some games. metro last light blue screened loads last night. Gonna de stress and not play this thing for a few days then ill post my blue screen view files. I don't know whats happened over the past few months loads of people are getting bsod

Any updates? If you're still getting BSOD, please send me a personal message with your Service Tag and the link to this thread.

critter1332 · Answer

im getting bsod again ,, is dell or anyone actually trying to fix these problems cause im sure that people out shopping for a gaming laptop are going to stumble upon the million of problems people on the internet talking about alienware an the bsod plague ,,,, I am very disappointed with my purchase its like buying a fast car an then finding out the engine will shut down once you try giving it more gas ,,, ugh ,,,, I don't know what to do im not a computer wiz but ive never had a problem loke this with any laptop in the past ,, honestly considering returning this or try to ive only had it a few weeks im sure I can return it I think

Alienware-Naomi · Answer

lol I always talk to soon. It comes back in some games. metro last light blue screened loads last night. Gonna de stress and not play this thing for a few days then ill post my blue screen view files. I don't know whats happened over the past few months loads of people are getting bsod

Any updates? If you're still getting BSOD, please send me a personal message with your Service Tag and the link to this thread.

Alienware-Naomi · Answer

im getting bsod again   If you still need assistance with the computer, please send a personal message with your Service Tag and the link to the thread so I can review your case.

Dhneil · Answer

So you are now outside the 21 days return time you had but I would call Customer Care and attempt to return it or have it replaced with a system that isn't configured with Nvidia cards. I have nothing against Dell or Alienware or Nvidia but recently the systems resembling yours have been plagued with graphics driver problems and BSODs.

Of course those errors look much different, though I didn't do any research, so fixing it might be as easy as 123.

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Help Blue Screen Shutdowns :(

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