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1217
April 18th, 2016 20:00
Help. my aurora R2 is black screen when booting up win10
sry im not professional PC guy. and i will try to describe as much detail as i can.
i have an old aurora R2 that upgraded to win10. it has been working great for like 3 months with no problem until today when i tried to turn it on.
when i pressed to power button, i could still see the alienware sign as usual, (shown in picture)
and i tested F2 and F12 which were working
and after this, it came to win10 sign( shown in picture)
but then, it blacked out.
the screen said no signal, but the computer light was still on(shown in picture)
does anyone know what is happening to my desktop? it was working fine yestoday, and what i did on it was nothing more than using chrome watching some internet video and play world of warships.
should i try F2(setup) or F12(boot options) to fix it? or do i need to like reinstall win10 to save my computer?
any help is greatly appreciated. Thanks for your time, and have a good day.
AAA737flyer
2 Intern
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757 Posts
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April 19th, 2016 07:00
I think the first thing I would do is unplug the 10 or so USB, etc... connections other than the keyboard and mouse. Then try restarting the system.
peng1774
2 Posts
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April 19th, 2016 09:00
i just tried this, but still it blacked screen. i think the only thing i can do now is F2set up & F12 boot options. do u know any thing that i can do with that ?
thanks a lot for replying
Tesla1856
10 Wizard
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April 19th, 2016 11:00
Due to the tone of your message, sounds like you might want to seek help from qualified computer technician or friend with those skills.
If Aurora-R2 is posting (getting past BIOS) then you can run F12 ePSA Hardware Diagnostics.
As for Windows, you could try Safe-Mode.
I also notice your BIOS version A01 is very old. Eventually, that needs to be taken to at least A09. It will take a "Stepped Approach" ... A03, A05, A07, A09 ... something like that. Use caution as there is a "Bricking" or motherboard-killing chance each time.
Here are more things to try:
en.community.dell.com/.../19530277
AAA737flyer
2 Intern
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757 Posts
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April 19th, 2016 15:00
Try these steps.