How Can I Get Alienware Management To Email/Phone Me?

I'm having problems with my Alienware M17X R4 too, after 2 technicians messed up repairs, Dell are now refusing to phone me or respond to my emails and seem to have put their fingers in their ears going "la la la" as if they think it'll go away; (as stated before), this issue has been going on for 2 months and Dell/Alienware are no longer calling me or responding to my emails.

The last email I got says they have to take it away to "examine" it, (note the word there is examine and not repair), because it gave me static shocks a few times after one of their technicians messed it up and another was given faulty parts, (I've since resolved this issue myself).

I've asked Dell for a new system with my RAM upgraded fitted before leaving the factory in China, (a simple job, despite Dell massively overcharging for RAM), the HDD's I could fit myself easily enough.

I'm being told that for health and safety issues that it needs to be examined....again....notice I didn't type repair....but surely if my health and safety are of such importance then I should be provided with a new system.

So far it's been attempted to be fobbed off as "cosmetic" which they won't repair, despite the fact I didn't pay for a £1,400 credit agreement with "cosmetic" money, they've tried to accuse me of giving the system static-shocks, (despite none of my hardware in my house ever doing that to me, though I did feel a tingle of excitement when my Wii-U was delivered), and are now refusing to contact me at times they've promised and are no longer responding to my emails either; and this is Alienware Management.

The final nail in the coffin; I'd be OK with them taking the system off-site to their depot to destroy further, say it's cosmetic, that their technicians are satisfied with it, then return it to me; but unless their technician is willing to pay the remainder of the credit off; I'll be the one who decides when it's satisfactory; but if I've got an on-site support and all that's needed is a new keyboard and palmrest then it should be repaired on-site, within minutes, if it's taken off-site, I'm not receiving a service I've paid for and deserve a full refund as a result of this, which I'm also being refused.

Yeah I know, that's a very long back-story, but the issue'sbeen going on a very long time.

My question in the subject line is a valid one, and I also want to know who Alienware Management answers to; and I want their direct contact information.