<ADMIN NOTE: Broken link has been removed from this post by Dell>
good place to start, message back if you need help w/the batt, getting it out / getting it in. pull yours out, replace with same type, find the 'type' engraved onto its face, try walmart / cvs etc
This would seem logical because i've very recently had to replace the rechargeable batteries for the interior lightning. However, my motherboard was and still is (on occasion's) working fine?? What type of coin battery is it please because it can't hurt to try it
Just to let you know that i have successfully replaced the battery on the motherboard quicker than Dell can authorise my post's... I'm yet to turn it on but when you give the go ahead i will. I PROMISE I'M NOT SLIGHTLY SCARED AFTER PREVIOUS EVENT'S...
I don't believe the replacement battery is the problem. As you will see from my first post i need somebody from Dell to look at the PC preferably and maybe you could advise of how best to arrange this? There are too many thing's to diagnose by myself to be honest
because it's a battery, sooner or later all motherboard batteries will need replaced. It is supposed to be a simple affair of replacing old with new, and nothing changes about your computer, booting or otherwise.
So, are you saying you have no boot logo now? Generally, when you replace with a new battery, if you do it really fast (in 5 seconds or less) your bios settings won't change, like the time & date. If you go over that time, your motherboard will lose its 'memory', and all of youir bios settings will default back to 'default' settings (you will have to manually change the time/date etc). Sometimes if your bios defaults its settings you will have to manually ensure (check) that your Sata controller is set to ahci mode, some people with R4 do well if they set to legacy boot (non-uefi boot). You of course have to be able to see your bios boot logo screen in order to get into the bios.
I do not see why you're getting a black screen just from swapping out your battery; for now you might try putting the old one back in and see what happens. You might try reseating the new one (take it out, put it back in however many times until you do see your boot logo).
If you needed to remove anything in order to gain access to the battery, you might revisit in your mind what it is you did, then try to 'reseat things', like a video card for instance.
Here in section 7, you might try a few things:
Alienware Aurora R4 Troubleshooting Articles
No Power / No Post / No Video
<ADMIN NOTE: Broken link has been removed from this post by Dell>
let me know how it goes, try to remember the steps you performed so we can rule things out
Yes i used an identical new battery. When i boot it nothing appears on the screen and the fans don't rev to idle and stay just above idle by the sound of it. What's happened?
I would call, chat with, or message Dell or Alienware or both.
There are Dell employees who monitor this forum, & you could start a new post on the Alienware Arena forum where more employees 'work' & arrange special things for people.
you could start a new post here & in Arena called: 'can someone at Dell help me arrange service or extend my warranty?' ... from there, wait for an employee to respond, in the meantime call/chat/message perhaps through Dell.com
Cass-Ole
6 Professor
•
1.9K Posts
0
June 14th, 2015 00:00
5 beeps seems to be a coin-cell battery that is discharged: time for a new battery?
<ADMIN NOTE: Broken link has been removed from this post by Dell>
good place to start, message back if you need help w/the batt, getting it out / getting it in. pull yours out, replace with same type, find the 'type' engraved onto its face, try walmart / cvs etc
Desktops Beep Codes
Processor Failure (Contact Alienware)
AllHailRail
12 Posts
0
June 14th, 2015 03:00
This would seem logical because i've very recently had to replace the rechargeable batteries for the interior lightning. However, my motherboard was and still is (on occasion's) working fine?? What type of coin battery is it please because it can't hurt to try it
Cheers,
Kieran.H
AllHailRail
12 Posts
0
June 14th, 2015 04:00
Just to let you know that i have successfully replaced the battery on the motherboard quicker than Dell can authorise my post's... I'm yet to turn it on but when you give the go ahead i will. I PROMISE I'M NOT SLIGHTLY SCARED AFTER PREVIOUS EVENT'S...
Cass-Ole
6 Professor
•
1.9K Posts
0
June 14th, 2015 12:00
if you replaced with an identical coin-cell battery: I give the go-ahead
AllHailRail
12 Posts
0
June 14th, 2015 13:00
Cass-Ole
6 Professor
•
1.9K Posts
0
June 14th, 2015 13:00
because it's a battery, sooner or later all motherboard batteries will need replaced. It is supposed to be a simple affair of replacing old with new, and nothing changes about your computer, booting or otherwise.
So, are you saying you have no boot logo now? Generally, when you replace with a new battery, if you do it really fast (in 5 seconds or less) your bios settings won't change, like the time & date. If you go over that time, your motherboard will lose its 'memory', and all of youir bios settings will default back to 'default' settings (you will have to manually change the time/date etc). Sometimes if your bios defaults its settings you will have to manually ensure (check) that your Sata controller is set to ahci mode, some people with R4 do well if they set to legacy boot (non-uefi boot). You of course have to be able to see your bios boot logo screen in order to get into the bios.
I do not see why you're getting a black screen just from swapping out your battery; for now you might try putting the old one back in and see what happens. You might try reseating the new one (take it out, put it back in however many times until you do see your boot logo).
If you needed to remove anything in order to gain access to the battery, you might revisit in your mind what it is you did, then try to 'reseat things', like a video card for instance.
Here in section 7, you might try a few things:
<ADMIN NOTE: Broken link has been removed from this post by Dell>
let me know how it goes, try to remember the steps you performed so we can rule things out
AllHailRail
12 Posts
0
June 14th, 2015 13:00
Yes i used an identical new battery. When i boot it nothing appears on the screen and the fans don't rev to idle and stay just above idle by the sound of it. What's happened?
Cass-Ole
6 Professor
•
1.9K Posts
1
June 14th, 2015 14:00
I would call, chat with, or message Dell or Alienware or both.
There are Dell employees who monitor this forum, & you could start a new post on the Alienware Arena forum where more employees 'work' & arrange special things for people.
you could start a new post here & in Arena called: 'can someone at Dell help me arrange service or extend my warranty?' ... from there, wait for an employee to respond, in the meantime call/chat/message perhaps through Dell.com