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1 Rookie
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4 Posts
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12341
May 5th, 2017 18:00
Is there a way to purchase another cable for the graphics amplifier?
I recently bought the AGA and have nothing but trouble with it. The cable doesn't stay in, and I noticed one of the pins on the side is pressed in. I have to fiddle with it for a good amount of time to get the AGA to do anything other than be a USB hub. The LED on the font doesn't even come on, and I suspect that the cable I have is bad. Does anyone know of a way to purchase a replacement cable from Dell?
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euclideanprime
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May 7th, 2017 15:00
I have seen them on ebay before. You might want to keep checking there if you cannot source one from Dell..
pregan
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4 Posts
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May 7th, 2017 19:00
Thanks. I've seen them on there as well, but wasn't sure if it it was legit. It would make me feel better to order directly from Dell.
Alienware - Rodrigo
7 Technologist
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4.4K Posts
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May 9th, 2017 07:00
Hi
Send me your Service Tag in a PM so we can look into this and get back to you.
speedstep
9 Legend
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47K Posts
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May 9th, 2017 10:00
3RPK4 Graphics Amplifier 460W REGULATORY MODEL Z01G
9R7XN
452-BBQN
No idea what the part number is for the cable.
pregan
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4 Posts
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May 21st, 2017 16:00
Does the AGA have a service tag? It has the same information speedstep listed.
DPN: 3RPKA A02 DPC
Reg Model: Z01G
Reg Type No: Z01G001
If I'm not mistaken, the part number is NPY83. That's all I need, but Dell does not seem to offer a way to purchase a replacement cable.
speedstep
9 Legend
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47K Posts
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May 22nd, 2017 04:00
OEM Alienware Dell NPY83 Graphics Amplifier with Propietary Cable
Dell Alienware Graphics Amplifier 9R7XN 2KXY4 D20N6 for 13 15 17 R2 | eBay
pregan
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May 22nd, 2017 06:00
Thanks, but that's all pieces including the AGA. I don't need another one, just the NPY83 cable. As is, I have a very expensive USB hub and don't need another.