When you say it was refurbished, by whom do you mean? The seller or Dell/Alienware?
As the previous poster suggested, a clean install usually clears up software related issues. I would also suggest that you verify the configuration of your hardware and make sure it matches what it is supposed to have. Visit support.dell.com and enter the service tag or express service code from the back of the machine. You will be able to view the factory configuration.
If you bought this computer via eBay, there have been reports in the past of blackmarket and counterfeit computers sold on auction sites. This has been known to happen when computers are being offered / shipped from overseas.
judal7837
2 Intern
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327 Posts
0
May 10th, 2015 12:00
re.install windos 8.1 and all drivers, its the only way you can know if is hardware or software
spaceengineer
1 Rookie
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118 Posts
0
May 11th, 2015 12:00
When you say it was refurbished, by whom do you mean? The seller or Dell/Alienware?
As the previous poster suggested, a clean install usually clears up software related issues. I would also suggest that you verify the configuration of your hardware and make sure it matches what it is supposed to have. Visit support.dell.com and enter the service tag or express service code from the back of the machine. You will be able to view the factory configuration.
If you bought this computer via eBay, there have been reports in the past of blackmarket and counterfeit computers sold on auction sites. This has been known to happen when computers are being offered / shipped from overseas.
Just some thoughts. Good luck.