Unsolved
This post is more than 5 years old
9 Posts
0
12363
December 5th, 2014 02:00
Lights not working
Alienware M17xR4, Early 2012 model.
Any suggestions? Looked online and I've done pretty much everything I was able to find. Computer had no issues prior to lights stopping to work.
Only issue I am experiencing now is that the battery is not charging, I did buy a new Power cord/adapter and that did not help, ergo i believe the battery itself may be broken? Other then that it works just fine now.
Any and all suggestions are welcome. Thank you
No Events found!
Milena M458
4 Operator
•
2.7K Posts
0
December 9th, 2014 14:00
Which are the troubleshooting steps you had followed?
Have you tried to perform a power drain and a BIOS update?
Dedwar
9 Posts
0
December 10th, 2014 16:00
Hi Milena,
I tried to update my BIOS but because my adapter does not charge ( 0%, plugged in, not charging) I cannot update the BIOS, I need at least 10% battery to do that.
I have done a few things that I've read online however this was months ago so I don't remember. Anything that you can suggest will be helpful.
Also I cannot install my MS Office after I reinstalled my Windows...2 different 'specialist' tried to do it remotely and none were able to do it. I paid extra to have this perticular MS Office version and I cannot even install it. Bit of a joke.
Any help will be greatly appreciated.
Milena M458
4 Operator
•
2.7K Posts
0
December 11th, 2014 19:00
Its weir that you are not able to MS office, have you tried to re install windows at some point?
Dedwar
9 Posts
0
January 24th, 2015 09:00
Hello Milena,
If you'd have read my post you would have read that I have reinstalled my windows and thus the problem began. I reinstalled it again shortly after but the problem remained.
Milena M458
4 Operator
•
2.7K Posts
0
January 26th, 2015 06:00
In that case I will recommend you to contact Microsoft technical support so they can assist you.