Locked BIOS Setup, Alienware M17x R4

Question

My laptop BIOS has a admin password enabled, and I can't modify any settings. I have never set one, and I have been the only owner of the system. I need help, I can't get UEFI boot to work because of this :(

ejn63 · Accepted Answer

Since you are out of warranty, you're going to need to pay for the call -- to Alienware in USA.

http://support.dell.com/support/topics/global.aspx/support/gen/expired_warranty?c=us&cs=19&l=en&s=dfh&DoNotRedirect=y

robfz · Answer

Ok, the only problem is that I'm outside of the US, can I contact them by email?

ejn63 · Answer

Call Dell.  Upon verification of ownership, they will generate a master password you can use to clear the existing password.

robfz · Answer

So, what can I do?

ejn63 · Answer

Not for a security related issue, no.

ejn63 · Answer

Transfer ownership to your current location, and then call for support. http://www.dell.com/support/retail/us/en/19/ownershiptransfer/IdentifySystem

robfz · Answer

Ok, I made the request. Is there any problem that Dell Mexico (where I am) have never sold 17-inch Alienware models?

robfz · Answer

The laptop was purchased in the US via XoticPC, then sent to Mexico. The warranty expired 4 months ago.

ejn63 · Answer

Was the system purchased new from Dell, or from a third party?  Is the system under warranty?

ejn63 · Answer

You should contact them for assistance, then.

robfz · Answer

I have done that, they told that only the manufacturer can provide the unlock password.

robfz · Answer

Well, now I feel like a really stupid person. To make a long story short, I have another laptop that has a BIOS password, I tried the same password on the Alienware and voila, I was the correct password (still, I can't remeber setting it). Thanks ejn63 for your time and support, I deeply appreciate it..

kman-69 · Answer

Hey, All he has to do to change a bios password is remove the bios battery & all power for 2mins the paasword will be gone!!!!

Locked Topics – Alienware General

Locked BIOS Setup, Alienware M17x R4

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