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53921
December 4th, 2009 11:00
Long Delays on Alienware Computer
I ordered a computer that would both be used for business as well as gaming/media purposes about 2 weeks ago and it is still in production, with the newest estimated shipping date changed to being a month later than the original date. Two months for a computer is totally ridiculous, especially when we told them we were moving and were assured it would be here by mid December. I can have General Motors customize a car and ship it to me quicker than that. I could also buy parts from Newegg and various other suppliers and build one faster. I read good things about Alienware computers and wanted the convenience of a system that was set up and ready to go however. I wasn't aware that they would take so long in the production process.
GF17
12 Posts
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December 4th, 2009 12:00
Ordered an Aurora Desktop, standard processor, 1.8g video card, 9gb ram, 24 in monitor, etc.
johnnyboy24
91 Posts
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December 4th, 2009 12:00
This is a desktop or laptop? Also, when did you put in the initial order?
zues01
10 Posts
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December 4th, 2009 12:00
Its also around the holidays so its safe to say to expect some delays. What desktop or laptop did you order? Ive reading some delays on the Area 51's but my computer actually came in sooner then the first expected date. So you never know.
netastophales
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31 Posts
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December 4th, 2009 12:00
Alienware Aurora Desktop Intel Core i7 920 (2.66GHz, 8MB Cache) 12GB Triple Channel 1067MHz DDR3 Single 1.8GB NVIDIA GeForce GTX 260 500GB - SATA-II 3Gb/s 7200RPM, 16MB Cache HDD Single Drive: 24X CD/DVD burner (DVD+/-RW) w/double layer write capability ordered: 11/9 delivery original:12/08 then 12/03 as of 12/03/2009: 12/10
netastophales
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31 Posts
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December 4th, 2009 13:00
No monitor for me. And the rep i talked to yesterday confirmed I had nothing on backorder. He said: "Its a new platform, and they have to go through a lot of testing, and you know it's an alienware so it's got to be perfect"
tonythebald
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18 Posts
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December 4th, 2009 13:00
I ordered an XPS 16 on October 21. First, I was told it would arrive by Nov 17. That was changed to Nov 24. That was changed to Dec 14. I actually received the laptop on Dec 1. I would have canceled but the Alienware and the HP Envy were the only other machines that offered a Core i7 processor and a SSD. I figured the Alienware, being Dell, would also be delayed. The Envy doesn't have an internal optical drive. For me, that was a deal breaker. With luck, you may get your machine before the estimated date on the latest delay. I got mine 2 weeks "early." Did you order a SSD? I'm wondering if that caused my delay.
zues01
10 Posts
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December 4th, 2009 13:00
hmmmmm thats interesting. I too ordered a Aurora desktop and only had to wait a little over 3 weeks for mine. Maybe a piece that you ordered is out and their waiting for the next shipment. Possibly your monitor for example. It could be a number of things. Really sorry to hear about the delays >_< hang in there!!!
GF17
12 Posts
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December 4th, 2009 15:00
The rep I talked to said nothing was on backorder, that it was being built, and my order was expedited - I'm sure a scripted response, who knows how true. So if it isn't an issue of parts, what is the delay? My problem here is moving. I don't want to be receiving a computer in the middle of a big move, which they assured me was no problem. Further, it never even occurred to me that it would take longer to build a pieced together desktop than for US forces to take over Iraq, so I went ahead and ordered.
netastophales
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31 Posts
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December 8th, 2009 11:00
20091208 10:45AM PT-- UPDATE Just got a call from my CSR and he has "confirmed my order is on the 'hot sheet'" and that the expidite order have bneen approved and recieved by the build group. Well I am sure it is all a load of poo... but just wanted to give a status. somehow it makes me feel better to vent here. ;)
kiriarko
5 Posts
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December 9th, 2009 06:00
same problem here (Europe) order; 11/09 estimated data delivery: 01/12/2010 Alienware aurora (not alx); ati 5870 No answer, no solutions. No information. only wait, wait, wait.... I hope the computer was here before Christmas. good luck to everybody.
FalconW7
42 Posts
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December 9th, 2009 11:00
I placed my order for a non ALX Aurora on 17th november in the Netherlands. It was through the EPP program. It's going to be delivered tomorrow. I was shipped from Dell LODZ (Poland) to the the Netherlands on the 8th.
Specs below
Normal 0 21 false false false NL X-NONE X-NONE MicrosoftInternetExplorer4D11AWA01
200-62012
Base : Alienware Aurora Standard Cosmic Black Chassis
210-29897
Processor : Intel Core i7 Processor 950(3.06GHz,8MB cache,4.8GT/sec)
213-10824
Memory : 6GB 1333MHz (3x2GB) Tri Channel Memory
370-15865
Hard Drive : 2TB (2x1TB) Serial ATA Non Raid (7200RPM) Dual HDD
400-15789
Optical Drive : 24X DVD+/-RW Drive
429-14344
;
480-10940
Graphics : 1GB ATI Radeon HD 5870 graphics card
490-11755
Audio : SoundBlaster Xfi Titanium Pcie card
510-10236
Mice : Alienware TactX Mouse
570-10851
Keyboard : UK QWERTY Alienware TactX Keyboard
580-15603
slojohn
4 Posts
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December 9th, 2009 16:00
I originally order the following system on 23 October with an original ship date of 6 November. The date slipped to 21 November. On 21 November I was notified that I had to cancel and reorder due to incompatible component that was included in original bundle. Grudgingly, I reordered with a new date of 8 Dec that date has now slipped to 28 Dec. All this even though the system is "expedited". This is two months for a system that was paid for up front. Poor, poor business practice! Probably will not shop Dell in the future.
netastophales
1 Rookie
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31 Posts
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December 10th, 2009 07:00
Delayed again....
Ordered: 11/09
est delivery now: 12/17
kiriarko
5 Posts
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December 10th, 2009 08:00
I think 11/09 was a really bad day........
today i spoke with a guy from dell and he told me that the delay is due to the monitor, but you have not ordered a monitor.....
well, my est. delivery date is worst than you: 01/15/2010. I hope we will have a good luck and recieve it before christmas....
bfravel
3 Posts
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December 14th, 2009 08:00
That is pretty much the same system that I ordered back on November 12th. I also ordered the 22" Alienware monitor. Original delivery date was 12/11/2009, updated to 12/18/2009. I sure hope it gets here before Christmas, it is a present for my sons.