We are very sorry to hear about the inconvenience. There is probably a certain part in back order needed for the system configuration which could be delaying the process. If you contact the Sales support department with your order number, they should be able to provide more information.
Yeah, unfortunately their customer service reps don't know anything. I believe they are told to just tell you the estimated date. I've spoken to multiple reps as well and they quote the order status page from the web. It's ridiculous. I've been trying to get any sort of status update to verify that my order has no delays. I don't want to experience what your experiencing so I'm trying to jump ahead but these reps care nothing about helping and only about receiving a pay check it appears. If I can't get information soon I may be forced to cancel and go elsewhere. I do enjoy the design and would really hate to cancel but I have a huge load of work to get done on a powerful system and can't afford to wait weeks on receiving it.
Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
December 31st, 2015 11:00
Hi,
We are very sorry to hear about the inconvenience. There is probably a certain part in back order needed for the system configuration which could be delaying the process. If you contact the Sales support department with your order number, they should be able to provide more information.
Seanrdev
8 Posts
0
January 1st, 2016 14:00
Yeah, unfortunately their customer service reps don't know anything. I believe they are told to just tell you the estimated date. I've spoken to multiple reps as well and they quote the order status page from the web. It's ridiculous. I've been trying to get any sort of status update to verify that my order has no delays. I don't want to experience what your experiencing so I'm trying to jump ahead but these reps care nothing about helping and only about receiving a pay check it appears. If I can't get information soon I may be forced to cancel and go elsewhere. I do enjoy the design and would really hate to cancel but I have a huge load of work to get done on a powerful system and can't afford to wait weeks on receiving it.