Unsolved
This post is more than 5 years old
2 Posts
0
2105
December 4th, 2012 22:00
M11x R3 Discrete Card Serious Flickering/Tearing on all 3D Games
Hello, I have a M11x R3 (still under warranty) that experiences serious screen shaking and graphical tearing when running any 3D game. The whole screen almost looks like water flowing. Here is a video of the screen shaking in XCOM (its a bit hard to tell at first as the camera filters it a bit, but you can see the continue button bouncing around especially around 0:22)
http://www.youtube.com/watch?v=OR7VPpHUPpQ
This just started recently and occurs in every game I've tried it with, Team Fortress 2, XCOM Enemy Unknown, Star Wars The Old Republic, ect.
(Team Fortress 2 is completely unplayable)
A few notes:
1) This only occurs when using the nvidia card, the intel card is fine.
2) Once the fan kicks on full blast the shaking is less noticeable.
3) Changing the nvidia card power setting from "high performance" to "balanced" seems to reduce the problem.
4) Vsync and triple buffer settings have no effect.
Fixes I have tried:
1) I have tried the original dell driver, the latest nvidia drivers, and the latest nvidia beta drivers.
2) Updated to the latest system bios.
3) Uninstall and clean install of nvidia drivers.
Haven't called support yet because I think this would be very difficult to explain over the phone...
Thanks!
morblore
2 Intern
•
2.4K Posts
0
December 5th, 2012 00:00
I would have said to check the drivers but it looks like you did that already.
The next step would be to make sure the Nvidia card is not overheating. From what you described this could be the case. You can download something like MSI afterburner to track your GPU temps. Check your vents and make sure they are clean.
If it is not overheating and only does it with the Nvidia GPU then I would call Dell and have them trouble shoot it because you may need a GPU replacement.
Alienware-Karen
2 Intern
•
433 Posts
0
December 5th, 2012 09:00
I agree with morblore, check out the gpu temperatures, if everything looks normal then try AlienRespawn or clean OS installation.
If after all these steps, the issue persist then could be a problem with the motherboard, please send us an e-mail to awsocialmedia@dell.com please include the service tag, phone number and brief description of the issue.
rkromer
2 Posts
0
December 5th, 2012 10:00
I decided to log the gpu with GPU-Z (didn't want the ability to change anything and add more variables).
I logged the gpu when running xcom and then tf2 (both times exhibiting the issue). In both cases the gpu never exceeded 70C and the core clock and memory clock appear to be stable.
I also checked the vents and there is no apparent dust build up. (Cleaned it out with compressed air for good measure)
I'll contact the email you provided, thanks!