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33046
May 15th, 2012 09:00
M14x AlienFX not working
A week ago, my battery stopped charging, so I called Dell. However, the problem just kind of went away by itself, so I called Dell again and they said they would send someone over to check anyway. The guy replaced my motherboard. Afterwards, whenever I startup my laptop, I get a .Net Framework error and when I try to do anything with AlienFX in the Command Center, I get System.NullReferenceException: Object reference not set to an instance of an object. Its gotten worse now and I can't even start up my Command Center, it just gives me:
System.NullReferenceException: Object reference not set to an instance of an object.
at AlienLabs.AlienFX.Tools.Controls.DynamicColorWheel.SetData(Action data, Boolean isBlackAllowed)
at AlienLabs.AlienFX.Editor.ActionColorPickerControl.SetData(Action data, Boolean allowColor, Boolean allowMorph, Boolean allowPulse, Boolean isBlackAllowed)
at AlienLabs.AlienFX.Editor.EditorCustomControl.processBasicSelectedZoneChange(List`1 zoneNames)
at AlienLabs.AlienFX.Editor.EditorCustomControl.zoneControl_SelectedZoneChanged(List`1 zoneNames)
at AlienLabs.AlienFX.Editor.ZoneControl.SelectZone(Int32 index)
at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at System.Windows.Controls.ListBox.OnSelectionChanged(SelectionChangedEventArgs e)
at System.Windows.Controls.Primitives.Selector.SelectionChanger.End()
at System.Windows.Controls.Primitives.Selector.SelectionChanger.SelectJustThisItem(Object item, Boolean assumeInItemsCollection)
at System.Windows.Controls.Primitives.Selector.SetSelectedToCurrent()
at System.Windows.Controls.Primitives.Selector.OnItemsChanged(NotifyCollectionChangedEventArgs e)
at System.Windows.Controls.ItemsControl.OnItemCollectionChanged(Object sender, NotifyCollectionChangedEventArgs e)
at System.Collections.Specialized.NotifyCollectionChangedEventHandler.Invoke(Object sender, NotifyCollectionChangedEventArgs e)
at System.Windows.Data.CollectionView.OnCollectionChanged(NotifyCollectionChangedEventArgs args)
at System.Windows.Controls.ItemCollection.System.Windows.IWeakEventListener.ReceiveWeakEvent(Type managerType, Object sender, EventArgs e)
at System.Windows.WeakEventManager.DeliverEventToList(Object sender, EventArgs args, ListenerList list)
at System.Windows.WeakEventManager.DeliverEvent(Object sender, EventArgs args)
at System.Windows.Data.CollectionView.OnCollectionChanged(NotifyCollectionChangedEventArgs args)
at System.Windows.Data.CollectionView.OnCollectionChanged(NotifyCollectionChangedEventArgs args)
at System.Windows.Data.ListCollectionView.RefreshOverride()
at System.Windows.Data.CollectionView.RefreshInternal()
at System.Windows.Data.CollectionView.DeferHelper.Dispose()
at System.Windows.Controls.ItemCollection.SetCollectionView(CollectionView view)
at System.Windows.Controls.ItemsControl.OnItemsSourceChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
at System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)
at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType)
at System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType, Boolean isInternal)
at System.Windows.DependencyObject.SetValue(DependencyProperty dp, Object value)
at AlienLabs.AlienFX.Editor.ZoneControl.InitData(Zones zones, String deviceModel)
at AlienLabs.AlienFX.Editor.EditorCustomControl.initData(String modelDevice)
at AlienLabs.AlienFX.Editor.EditorCustomControl.loaded(Object sender, RoutedEventArgs e)
at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
at MS.Internal.FrameworkObject.OnLoaded(RoutedEventArgs args)
at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)
at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)
at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
at System.Windows.Interop.HwndTarget.OnResize()
at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)
I have done 2 full system restores, had the motherboard replaced by Dell TWICE, reinstalled .Net Framework, OSD and Command Center multiple times and nothing. Does anyone have any idea what I can do?
No Events found!
DELL-Chris M
Community Manager
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232.1K Points
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May 15th, 2012 12:00
It sounds like the restore images are corrupt. Were those Windows restore images or the original Factory image? Were you using the AlienRespawn?
* Click Start- All Programs- AlienRespawn
* Click Restore
* Click Restore your entire system to a previous date or to the factory state
* Restart the system when prompted
* Once the systems restarts, click Restore without preserving new or changed files
* Click Next
* Click Yes, continue
* Click Next
* A progress bar will move forward through the process. Once it reaches 100%, click Restart
* The system will restart and take you back into Windows
king140196
11 Posts
0
May 15th, 2012 15:00
This is the .Net Framework error I get on startup.
king140196
11 Posts
0
May 15th, 2012 15:00
If I click on the restore button, the title "Restore your entire system to a previous date or the factory state" is greyed out and not selectable.
If I click on backup, the option Create Recovery Media is available, and states that it is recommended. I can then click on Create System Recovery Media. I get two options, either with Discs or USB Flash Drive, but both of these are greyed out and cannot be selected.
When I called Dell, the first thing they told me to do was to backup all my files to another hard drive, re-install windows and then my drivers. This did not work, I called in and they told me to do it again, this time re-installing windows without keeping any files, then installing drivers. I am still getting this error, and my laptop has nothing on it.
DELL-Chris M
Community Manager
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56.9K Posts
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232.1K Points
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May 17th, 2012 20:00
Grayed out would imply that the image partition is not present? Did you delete all of the partitions on the HDD and recreate just one, then install Windows 7?
king140196
11 Posts
0
May 18th, 2012 10:00
No, the Dell support just had me put in the Windows CD and re-install Windows, which deletes everything. Do you happen to know where I can get Command Center 2.6.14.0? A while back I had another problem with my sound which until now remains unsolved, Dell support installed Command Center 2.6.8.0 over my 2.6.14.0 =/
DELL-Chris M
Community Manager
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56.9K Posts
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232.1K Points
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May 18th, 2012 22:00
Ok. So by reinstalling windows, you did not actually change the partition structure so the Factory Image should have been available. It is strange that you cannot access it using AlienRespawn? Once you go to a newer Command Center, you do not want to load an older version. This could corrupt the motherboard. What version of .Net Framework is installed? Use this application to find out.
king140196
11 Posts
0
May 18th, 2012 23:00
Yea, I called up Dell support a while ago about a problem with my volume controls which in the end, they said they had no idea how to fix and now remains unfixed, they made me load 2.6.8.0 over my 2.6.14.0 and I can not find a single download for 2.6.14.0. Dell support had me install an older version over my more recent version to attempt to fix a problem which couldn't be solved in the end because they had no idea what they were doing.
I have .NET Framework version 2, 3, 3.5, 4 & 4.5.
Also I found out if I boot in Safe Mode, Command Center opens and I can change my lights, it all works fine. Do you know of any way to check if there are any programs interfering with Command Center?
DELL-Chris M
Community Manager
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56.9K Posts
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232.1K Points
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May 19th, 2012 18:00
Use MSCONFIG and remove items from the startup tab. Then save and restart. Then keep adding them back one at a time, restarting after each one, until you find the one that is conflicting.
HowDoIFixThis
1 Message
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November 6th, 2012 21:00
Im having the same problem with my alienware m14x ): this is ridiculous who knew installing windows 8 and then going back to windows 7 could cause such time-consuming problems.