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48468
July 22nd, 2011 18:00
M17X No Keyboard Lights
Hey guys, I have run out of options and not sure what else I can do. I reinstalled Windows 7. Everything worked great. Command Center updated and my keybaord lights stopped working.
I tried two different fix actions that were recommended on this site.
I tried slosing the current theme and creating a new one, and it didnt work.
I downloaded a regfix restarted computer, closed theme, started a new one and its still not working. Anyone else have any ideas? Im frustrated with this.
djmagicdust
22 Posts
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July 24th, 2011 07:00
same problem here,, no idea and no feedback at all i must say ... dosent feel like customer servise for a 3000 dollar machine
sergeiz
14 Posts
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July 24th, 2011 09:00
same problem !!! and customer service DOESN'T HELP HERE !!!!!!!! too angry for DELL , I'm dissapointed !!!
89fordprobee
1.2K Posts
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July 24th, 2011 10:00
of course customer service wont help .... this is tech support issue :O
EddyEdward
1 Rookie
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10 Posts
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July 24th, 2011 20:00
Is that a R3?
My m14x initially were reported by my dealer that the keyboard have problem and they were going to issue a Dell tech to change my keyboard, but after installing Alienware CC, it works perfectly fine.
Dell call in and I ask them to close case.
You can try to ask the tech guy to change a completely new keyboard.
They said first few batch of new Revision of alienware have problems with the keyboard.
djmagicdust
22 Posts
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July 24th, 2011 20:00
i am pretty sure mine is a R1 , how can i make sure ???? it a 2009 model
djmagicdust
22 Posts
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July 24th, 2011 20:00
alright well i have been trying to get in touch,, my best bet is wait untill tomorrow and try to get one of technical support over the phone... anyways, if i figure it out ill let you know bro.... thankxs 4 the feedback -- check out my music m8 , heres a present soundcloud.com/magicdust
EddyEdward
1 Rookie
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10 Posts
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July 24th, 2011 20:00
If yours is from 2009, pretty much yea it's a R1.
You can try calling the technical help? Or e-mail them? Not too sure though. Feels like a keyboard change might help..
I don't have any idea how Dell work way across the globe in US, but over here in Dell Singapore/Malaysia, they are pretty much quick.
Sent them an e-mail, get a call on the next day.
djmagicdust
22 Posts
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July 24th, 2011 21:00
good luck to you too bro
EddyEdward
1 Rookie
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10 Posts
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July 24th, 2011 21:00
Woahh seems nice from your blog.
Will check it out when I am back home. Couldn't play music while I am at work. It's 11:07hr now :/
7 hours to go..
Anyway, good luck :D