M17x-R3, plugged in,not charging

Question

Hi guys,

Please help me. I have alienware laptop m17xR3 and today i noticed that my battery is not charging. do you have any ideas how to fix this ? I tried shutting down the laptop and restarting couple of times and not helping. please help.

Thank you

DELL-Sujatha K · Accepted Answer

Hi lutke,

Please check if the system turns on only with the Ac adapter.

I suggest that you shut the system down, remove the battery and disconnect the ac adapter, press and hold the power button for 20 to 30 seconds. Now connect only the ac adapter and wait for 30 seconds and turn on the system. This will drain any residual charge in the capacitors
Next check of the Ac Adapter is detected in BIOS. To go to BIOS restart and at the Aline head logo tap F2 key every two seconds. Check the Ac adapter type. If the Ac adapter is listed in the BIOS, update BIOS (If battery has minimum 15% charge) from the link given below:

http://dell.to/18Jzj8V

Note: While flashing BIOS connect the Ac adapter and make sure the battery has minimum 15% charge as this needs uninterrupted power supply. Do not use the system till it restarts and comes up to the desktop.
If the issue persists even after flashing BIOS or if the battery has no charge at all or less then 15% charge try with a known good battery.

Revert with the status.

lutke · Answer

thank you it worked.

skyshark2020 · Answer

Hi,

I have the same issue with my Alienware M17xR3. I've checked the BIOS and it's up-to-date. After running the Alien Autopsy it mentioned both an issue with the motherboard and the batter. I just purchased a new battery from Dell and that didn't fix the issue. Is there a known motherboard fix w/o having to buy a new motherboard or anything else I can do that I haven't tried. Thanks.

DELL-Allan D · Answer

Hello Skyshark2020,The motherboard cannot be repaired. It needs to be replaced. Please help me understand if the AC Adapter is detected in BIOS Setup. If it is not, please consider replacing the motherboard. Does the computer have an active warranty? You can check the warranty status here (Enter the service tag, click submit and check for the warranty status). In case of expired warranty scenario, we would not be able to extend warranty entitled services. If the warranty on the computer has expired, you may contact our Expired Warranty Services (this is for US based customers). Hope this helps!

skyshark2020 · Answer

I don't see anything specificaly stating something about that AC adapter, but the options to have the warning come up if a bad/faulty adapter is connected is there.  When enabled, the warning always comes up when I power the laptop on that an incorrect adapter is connected.  Unfortunately my warranty expired in March 2013.

skyshark2020 · Answer

I just some other postings about how the original M17xR3s had a faulty motherboard due to some Sandy Bridge chips.  I literally ordered my M17xR3 the very first day it was available for purchase on the website.  If this is true, what do I need to do to go about getting it replaced?

Miketock · Answer

i had this problem and got a new ac adapter from Dell and it fixed the problem

alaut11 · Answer

Hi, Can you give a reason why your first suggestion can work or is necessary? I'm talking about the procedure to shutdown the system, remove batter, and AC and hold down the power button. Why is it the laptop can't handle charged capacitors on its own?

Unfortunately I've been having intermittent issues with my laptop saying "plugged in, not charging" ever since I purchased it way back in 2011. I tend to get this issue when I unplug the laptop and use it for a bit on battery strictly and then have to go through this whole shutdown, remove batter, press power button nonsense which doesn't seem to work 100% of the time and is an unscientific fix.

My laptop is very old and am in the midst of deciding if I want to get another alienware. Aside from this charging issue the computer has been a dream but unfortunatley this charging issue has been a pain as well as a hit on the performace of the latpot when not resolved. At first I assumed the issues was with my various AC adapter's over the years but its been consistent enough I'm wondering If I can trust the hardware to be reliable in another model.

alaut11 · Answer

Hi, Can you give a reason why your first suggestion can work or is necessary? I'm talking about the procedure to shutdown the system, remove batter, and AC and hold down the power button. Why is it the laptop can't handle charged capacitors on its own?

Unfortunately I've been having intermittent issues with my laptop saying "plugged in, not charging" ever since I purchased it way back in 2011. I tend to get this issue when I unplug the laptop and use it for a bit on battery strictly and then have to go through this whole shutdown, remove battery, unplug AC adapter, press power button nonsense which doesn't seem to work 100% of the time and is an unscientific fix.

I should mention I have purchased two batteries and two AC adapters from dell since my laptop purchase in 2011 and the issue has never dissapeared and can almost always be initiated by accidentally unplugging the laptop from its charger (essentially pinning the thing as a desktop unless you are asking for hassle.)

My laptop is very old and I am in the midst of deciding if I want to get another Alienware. Aside from this charging issue the computer has been a dream but unfortunately this charging issue has been a pain as well as a hit on the performance of the laptop when not resolved. At first I assumed the issues was with my various AC adapter's over the years but its been consistent enough I'm wondering If I can trust the hardware to be reliable in another model.

(FYI this is a repost of the same since May, 6 months!)

Locked Topics – Alienware General

M17x-R3, plugged in,not charging

Was this post helpful?