M17x-R4 , Alienware writing in the front does not light up

Question

This issue has started after the support changed my screen for dead pixels. They forgot to transfer my camera and microphone to my new panel and they had to send me new ones to solve my problem. However, after the screen change my alienware writing on the front of the panel did not light up, even though my "screen" (not panel altogether) and my mainboard has been changed couple of times. I started to think that either the writing is on my panel, not on my screen, or they forgot to transfer something else that was working for the alienware writing's light.

Any help will be appreciated.

Milena M458 · Answer

Hello Dracillus!

We might need to check the LCD again; maybe the wire was not plug in.

Send me a PM with the service tag and a brief description of the problem so I can check if there is something I can do for you.

Dracillus · Answer

I've sent a pm but never got replied back. Will anyone help me please?

AndrewSi · Answer

I think you may have to get tech services to come out again, there is a cable that runs from the 'Alienware' logo to a slot on the motherboard just beside the LCD connection, I suspect that this cable is either not connected correctly, is broken or that when the tech serviced your computer they used a non complete LCD assembly that did not have the cable and/or LED light output component, from your previous statement about them supplying a LCD screen without camera and extra's I would guess this to be the issue.

Dracillus · Answer

However, when I open my computer or when I wake up my computer from hibernation, the alienware writing lights up (in the color I set in command center beforehand) for a short period (1-3 seconds) then it just goes away and never comes back.

From this, I think the connections are there, I think if they were not, it would not flash anything.

An alienware engineer or technician should surely know what my problem is. Tech guys in Turkey don't have a clue what they are doing. They just constantly replace my mainboard and screen and nothing changes.

AndrewSi · Answer

Time to get a service tech out, it really sounds like you have a loose connection or faulty cable/LED display component

AndrewSi · Answer

Try completely uninstalling command center, reboot your computer and re-install command center, then reboot again, with a little luck it's just a software issue

Dracillus · Answer

I tried, it does not work.

Dracillus · Answer

While suggesting solutions, could you please consider that my mainboard and screen has been changed for several times and the result was the same. If I call tech , they will keep replacing. Can anyone give me a pinpoint diagnostics of my situation?

The light flashes for 1-3 second, so we know there is at least a connection. But why does it not keep on ? That's the problem

Coderuk · Answer

Hi.. Did you find out what was wrong as I have exactly the same problem and have replaced both the motherboard and LCD assy..... Thanks!!

MiloMagallon · Answer

my m17x r4 Alienware writing in the front does not light up after swap screen to m17x r3:(

MiloMagallon · Answer

sir did u fix ur problem?? we have same laptop and problem after swaping screen:( pls email me if u know how to fix it thank u:(

scuderia2004 · Answer

Hi, i have the same Problem. Did u get a solution???

dnpromi · Answer

I got my LCD replaced today. I am facing the same issue.  I have called my Dell technician again. Hopefully there is some lose wire etc ...

Dagon258 · Answer

Everything you need to do is: just replace with LED Logo Board LS-834BP. I face the same issue and confirm that working

Locked Topics – Alienware General

M17x-R4 , Alienware writing in the front does not light up

my m17x r4 Alienware writing in the front does not light up after swap screen to m17x r3:(

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