Yeah, tried the new OSD and the new Alienware Command Center 2.8 - no effect. Seems like M18x R2 which were shipped with A01 got glitch with not working eject button under win 8 (with A08-9-10). Guys who had R2 with A03 shipped (they have different dvd device) got no problems with eject.
Escalate the issues to the Alienware Team at this email address: AWCC-Resolution_experts@Dell.com They will need the following information - Name: Shipping Address: Phone: Best Time To Reach You: System Model: Service Tag number: Issue Description: Troubleshooting done:
Thanks for the post, you are experiencing the same issue? If yes, could you please write an email to AWCC-Resolution_experts@Dell.com which Chris just wrote above. I already emailed them, but i think if more people will do so - maybe they will try to fix that.
Heihachi88
8 Posts
0
February 25th, 2013 09:00
Yeah, tried the new OSD and the new Alienware Command Center 2.8 - no effect. Seems like M18x R2 which were shipped with A01 got glitch with not working eject button under win 8 (with A08-9-10). Guys who had R2 with A03 shipped (they have different dvd device) got no problems with eject.
DELL-Chris M
Community Manager
•
56.9K Posts
0
February 25th, 2013 09:00
Heihachi88,
Did you reinstall the Alienware OSD? http://dell.to/ZEbvzj
Did you reinstall the Alienware CC? http://dell.to/125Zh4j
DELL-Chris M
Community Manager
•
56.9K Posts
0
February 25th, 2013 14:00
Escalate the issues to the Alienware Team at this email address:
AWCC-Resolution_experts@Dell.com
They will need the following information -
Name:
Shipping Address:
Phone:
Best Time To Reach You:
System Model:
Service Tag number:
Issue Description:
Troubleshooting done:
Heihachi88
8 Posts
0
February 25th, 2013 14:00
Wrote an email to them, thanks.
Heihachi88
8 Posts
0
February 26th, 2013 07:00
Thanks for the post, you are experiencing the same issue? If yes, could you please write an email to AWCC-Resolution_experts@Dell.com which Chris just wrote above. I already emailed them, but i think if more people will do so - maybe they will try to fix that.
kdskamal
2 Posts
0
February 26th, 2013 07:00
I would do that but for now, I have just assigned a button to eject the DVD drive.
kdskamal
2 Posts
0
February 26th, 2013 07:00
The only solution is to map one of the Alienware keys to eject buttons. Check this link on how to do it
http://notebooksnews.com/dell/alienware/m18x-r2-eject-button-under-windows-8/
Heihachi88
8 Posts
0
February 26th, 2013 09:00
Chris, did your guys got emails from us?
Heihachi88
8 Posts
0
February 27th, 2013 09:00
I got answer from AWCC-Resolution_experts@Dell.com - it was completely useless:
Dear Mr. *******,
Greetings from Alienware.
In regard to your inquiry, I would suggest contacting the Angola Support Site at the following URL:
www1.euro.dell.com/.../default.aspx
Why the they send me to Angola support? Useless support for non-US users :(