So DXDiag run fines, no problem detected.

Right now running Unigine Heaven X11 Benchmark, my GU see a high of 72 C wich is fine I believe, when gaming I monitored it and max was 63-64.

Second monitor is pluuged and I havent got time enought to recrete my screen going black (amber light, sleep mode) But I did get that bug from the preview screen in everquest to happen on both monitor. So thats not the monitor.

I'm gonna try and recreate it right now.

Keep you posted!

So I had my old monitor usually on DVi-D to DVI-D

So I suspected maybe the dvi-d could be the problem, so I plugged the test monitor dvi-d to dvi-d and I plug my old one as HDMI to DVI-D.

Tried to recreate the problem for a long time and it wouldnt. could it just be a connection problem that fixed itself when reconnecting the whole thing? But I already fiddled with the connections before. 

I switched main display to the test monitor and had the old monitor running as monitor 2.

I tried having test monitor with the game, having the old monitor with the game on, tried having 1 game running on each. Nothing triggered it.

The preview equipment bug is totally seperated from the black monitor issue, it is probably the game .ini thingy you talked about.

I will have to wait Thursday to recreate for sure what happened and see if there is still an issue, because thats the night I play with my friends for a longer period of time and its happened every single time.

Should I just run the single test monitor or should I keep both pluggedÉ

Thank you sooo much again, cant wait for this to be over!

The preview equipment bug is totally seperated from the black monitor issue, it is probably the game .ini thingy you talked about.

Right.

Tried to recreate the problem for a long time

Good work on the monitor swap testing so far. I'll try to analyze this later and post below. Keep testing.

Ok, so I think you might be making this too hard, or doing too much all at once ... it's confusing and not really a good way to Trouble-Shoot.

One of the basic principles of trouble-shooting is to change ONE thing at a time, re-test, and see where the problem goes.

There are 3 major pieces to your puzzle:

1. Computer
2. DVI Cable
3. Monitor

The problem is caused by one of the above. Once you narrow it down to 1,2, or 3 ... you replace that item ... or if 1.Computer you TS further. However, you must know (without a doubt) the problem IS IN the computer before doing that.

Also, please don't be using other ports or connecting 2 monitors at once right now. Always use port DVI-1.

Do you need the exact steps or ... do you understand the methodology ? (therefore, you can create your own steps).

I do understand

I will test a new monitor, I already changed the DVI-I cable and it still bugged, so that wasnt the issue, Also one day prior to having my new computer, my monitor worked perfectly fine.

I think it is safe to say the problem is the graphic card, I will still try with new monitor but I think I just have to get a new graphic card, and I shouldnt have to troubleshoot my brand new 2000$ computer.

Its pretty frustrating, sorry if I sound annoyed but I have a very busy life and trouble shooting my brand new pc is exactly the opposite of why I bought s gaming rig from Dell, hoping it was going to be hassle free and I dont want to have the trouble to build my own system.

I will call Dell tomorrow and see if they will come and change my graphic card and see from there if that solved anything.

Thanks alot for all your time in this, let me know what you think.

... let me know what you think.

Good luck with phone support. I hope it goes well. Let me know how it turns out or if your require further assistance. 

Yes I came to this forum to troubleshoot, was just hopefully thinking it would be a quick fix. And you have been more then helpful and guiding me in the right direction, thank you

Hey, sorry about this, there is something about having baby twins and trying to troubleshoot a computer that doesnt work well. I just realized one thing and I would like your opinion. Could it be possible that my monitor DVI-D single link is faulty and that connected as a DVI-D dual would make it work?

If you think that this could be a test to try let me know. I will still get a new monitor to tryout the dvi-d single to recreate exactly how my computer is set up atm and see if another monitor would fix the issue.

Thank you very much for your time and sorry about the frustration here.

Yes I came to this forum to troubleshoot, was just hopefully thinking it would be a quick fix.

Yes, I was hoping the same thing.    Actually, that's my hope pretty much all the time (even when I take-on the harder problems).

Easy, Quick, Hard ... all subjective terms. I can't really pre-define problems this way ... otherwise I probably wouldn't end up helping very many people. Most posts would just sit on the board un-answered.

The reason I initially answered yours was that you had purchased Alienware's flagship desktop, pre-configged with AMD video (both things I know a little something about) ... and you were having problems with it.

Could it be possible that my monitor DVI-D single link is faulty and that connected as a DVI-D dual would make it work?

I will still get a new monitor to tryout the dvi-d single to recreate exactly how my computer is set up atm and see if another monitor would fix the issue.

I'm confused. I thought you brought home a spare DVI capable monitor from work? Did that not happen?