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142865
Mouse doesn't work
When I turn on my Alienware (m14x R2 with Windows 8), and I move the touchpad around, the cursor on the screen doesn't move. Actually, there is no cursor on the screen, so I don't know if my touchpad is broken, or there's a problem with windows 8. To make my cursor move, I have to restart the computer a few times until the cursor works, and it's really annoying that you have to restart the laptop a few times before actually doing what you wanted to do. So please HELP ME!
P.S.: Would it help if I buy a separate mouse for the laptop?
Dell-Rajesh R
3.3K Posts
0
August 18th, 2013 03:00
Hi CookieRaidr,
Check if the touchpad works in Safe mode with networking.
http://dell.to/15Zp4dK
If the issue persists, uninstall and reinstall the touchpad drivers.
Uninstall:
Now after uninstalling the drivers, Install the drivers from the below mentioned link:
http://dell.to/14qxxmF
Also, for more troubleshooting steps refer the following link:
http://dell.to/14qxEif
Let me know how it goes.
Dell-Rajesh R
3.3K Posts
0
August 26th, 2013 10:00
Hi CookieRaidr,
Unfortunately we have not received feedback from you on this topic. If you need continued support, please write back. Other community members who need assistance please start your own topic in a new thread.
Awaiting your response!
CookieRaidr
9 Posts
0
August 29th, 2013 00:00
Oh, I'm sorry... But anyway thanx A LOT for your comment! I uninstalled/reinstalled the drivers with no problems, thanks to your instructions. And the mouse works again! Thanx for the advice, because I couldn't have made it without it.
CookieRaidr
9 Posts
0
October 7th, 2013 13:00
Hi, it's me again! For a few weeks, the the touchpad worked normally all the time, but yesterday I called my friend on Skype with my headphones (Silvercrest Headphones) and today the problem started again: the touchpad didn't work when I turned the computer on. I'm pretty sure that the headphones are causing the problem, but I'm not sure. Help plz?
CookieRaidr
9 Posts
0
October 9th, 2013 14:00
Hello? Did you not see my new question yet? I need help please.
gigolost
2 Posts
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April 10th, 2016 10:00
My Alienware did this. You solution worked great.
gigolost
2 Posts
0
April 10th, 2016 15:00
My Alienware did this. Your solution worked perfectly.