Area-51 R2, keeps ejecting cds and dvds

Question

Greetings to everyone!

I'm experiencing a big problem with my new Alienware desktop: the optical drive keeps ejecting random disks, refusing to read them. It doesn't happen with all of them, but it happened with a dvd (with a TV series) and with a music cd. The disk simply stays inside for like two seconds and then gets ejected.

I'm writing here after I've tried to contact the official support by email: they told me to call the telephone support, but I had such a terrible experience that I won't try again. (In short words, I had to wait for a very long time and then I was treated almost like an idiot by a person who clearly could not help me in any way; by the way, I'm from Italy, so I called the Italian support).

What should I do? I already tried to update the driver from the support menu, but without success...

Thank you!

Mosè

Alienware - Rodrigo · Answer

Greetings, Please view this Dell article, it provides several troubleshooting procedures that you can follow for this type of issue.

moseviero · Answer

I've seen that article already, unfortunately it does not help me.

1. The Microsoft fix tool does not exist for Windows 10.

2. Can't find any upper/lower filter if I check the registry. This solution also seems not to be for Windows 10.

3/4/5. The drive is listed and identified, and it can even play some disks, so it's not a problem connected with it not being recognized.

6. I've immediately updated the driver, but nothing has changed.

7. As with 3/4/5.

8. No strange mechanical noise.

Thank you nevertheless for your answer. Do you have other ideas?

Alienware - Rodrigo · Answer

Hi,

Unfortunately no and considering everything you have already tried, you may be looking at a hardware issue with the optical disk drive itself. If your system is in warranty, send me your Service Tag in a PM for hardware assistance.

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Area-51 R2, keeps ejecting cds and dvds

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