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126975
June 16th, 2015 16:00
My alienware alpha just goes to black screen when i try to start desktop mode!
I can see the mouse curser and move it around but i cant see anything but black and pressing esc doesnt help either. I looked it up for general pc's and people say i need to go to safe mode, but i dont know how to get safe mode turned on for alienware alpha, the press f8 key thing doesnt bring me to the screen. Anyone know how to fix this? Or at least how to get it inti safe mode?
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Milena M458
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June 17th, 2015 14:00
Make sure you are using a wire keyboard and if you are still not able to enter into the boot menu you can try to hard reset it 3 times that way you might go directly to the menu.
Once you are in the boot you can perform or a system restore to a day when the system was performing well or go into the startup setting and select safe mode; uninstall the video card driver and install it one more time.
Packathonjohn
2 Posts
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June 18th, 2015 15:00
Getting into safe mode worked, but when i uninstalled the driver i dont know how to reinstall it. I cant use internet cause its in safe mode, what do i do?
Milena M458
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2.7K Posts
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June 19th, 2015 21:00
You can restart the system in normal mode, download the driver and install it.