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My order has been in "pre-production" forever
I ordered an Alienware-17 laptop on September 15th, and I got an estimated delivery date of October 9th. However, my order has been in "pre-production" from the day I ordered till now. I got so confused so I called CS yesterday, but they just throw me to someone else who can check the order status. The last person I heard said that their software is not working, request me to call back in 2-3 hours. So I called back in an hour, as you can imagine, they got off-work.
My phone was broken this morning so I tried to do an online chat with CSR, but there were an endless queue of 100 people in line. I am a student and I have a lot of classes so I cannot afford so much time waiting for CSR to respond.
Could someone please help me with my order? I wonder is my laptop indeed in "pre-production" or the order status is just simply not being updated? Moreover, are there any of you who has experienced forever "pre-production" before and can kindly offer me some advice?
Barry Chen
7 Posts
0
October 8th, 2015 07:00
I posted this under "custom care forum" but I have no idea why it was moved to Alienware club. This question is regarding the order status so could someone help me move it back?
mike02023
11 Posts
0
October 8th, 2015 08:00
I've been on the same boat waiting my alienware laptop to arrive. After numerous calls to order support and customer service. All I was told was an "allocation issue." When I log-on to the dell website, it still shows my estimated delivery date of 9/28 and that the order is still in pre-production. Been trying to find out when I will actually receive or atleast expect to receive my order and still have no luck ...
Barry Chen
7 Posts
0
October 8th, 2015 08:00
It is a horrible fact, wish you can get your machine momentarily. I did not expect them to deliver it on estimated delivery date because I read a lot of horrible stories about Dell. However, I really think I have the right to know when I can expect my machine to arrive. I have to turn in an e-portfolio really soon and I definitely do not want to use public computers in library to work on it. Wish you good luck.
Barry Chen
7 Posts
0
October 8th, 2015 18:00
Hi, Mike02023:
I contacted online customer service and the customer representative said that my order is on an allocation hold and they are reviewing my order. They have reviewed it for 21 days! I seriously have no idea why this would happen. And she also told me even if she sent an expedite, she can not give me an estimated delivery date.
I just want to say this may be my first and last time purchasing from Dell. I got so disappointed
foxtony
1 Message
0
October 10th, 2015 09:00
man, I am in the same situation here. I ordered on 18/09/15 and the estimated delivery date is 14/10/15, but it is still in pre production. This is ridiculous. I am so disappointed.
mike02023
11 Posts
0
October 13th, 2015 06:00
My order just changed to in-production. Hopefully it doesn't last long in this stage