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New battery not charging nor working ??
Hello,
I bought a new battery for my alienware R1 2015 laptop and replaced the old one myself because i'm an engineer and i have a lot of confidential information on it. But still getting battery permanent failure and not charging issue. Is there anyway to fix this issue ??
I got the device from amazon for that the local dell (IN SAUDI ARABIA) will not fix it without money and it will cost more than 200$ known that the battery is cheap and the installation will not take more than an hour.
Best Regards.
a.a.almubarak
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August 12th, 2016 13:00
replaced the battery for a new one and it's working fine now.
Alienware-Eimy
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August 3rd, 2016 15:00
Hi,
We have the Alienware 15R1 and the Alienware 17R1. Which one is the one you have?
a.a.almubarak
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August 3rd, 2016 16:00
The one i own is 15R1 and the battery i bought is 92Wh 14.8V TYPE 191YN 2F3W1.
a.a.almubarak
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August 4th, 2016 07:00
2015 15.6 R1
Alienware-Eimy
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August 4th, 2016 17:00
Try updating the Bios version to the latest here and also reset the CMOS battery.
a.a.almubarak
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August 5th, 2016 06:00
Already tried to update bios but it keep refusing to be updated since the battery is less than 10%. I did the CMOS battery reset after installing the new battery to reset any error stored in the MB memory.
Alienware-Eimy
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August 8th, 2016 11:00
Check the service manual here and make sure the battery is properly installed.
a.a.almubarak
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August 8th, 2016 12:00
Dear Alienware-Eimy,
I did everything from the beginning according to this manual.
Alienware-Eimy
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August 11th, 2016 18:00
If everything is properly connected then there must be something wrong with the motherboard or the battery itself.