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April 16th, 2015 13:00
Not shutting down for 3 days
I own alienware 17 mid 2013
It won't shut down but I keep having on my green screen Shutting down
I tried the power button many times, it sleeps then after I push power button again I see as if booting then it goes back to Shutting down message.
What should I do
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DELL-Terry B
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April 16th, 2015 16:00
I am moving this over to the Alienware Club, where other Alienware Owners may have had a similar problem and post what they did to fix the problem.
Reading your post it sounds like the notebook isn't fully turning off.
If the lights don't go off, you may want to try removing the battery,
If you continue to have problems you may want to run diagnostics on the system just to make sure that there aren't any hardware defects. If document will help if you aren't familiar with Alienware diagnostics.
If the diagnostics pass with no errors you may be looking at running recovery on the system. If you have a recovery key this document will help out.
I hope that this has helped, please reply back on what you find out and if you where able to get the system up and running again.
TB